Renewal Consultant

Warner Pacific Insurance Services; Phoenix (AZ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Bonus

Job summary

Warner Pacific Insurance Services seeks a Renewal Consultant for the Arizona Book of Business. The role focuses on strengthening medical case retention, analyzing where losses occur, and partnering with Sales Executives to keep business in-house across the Arizona market.

Responsibilities include open enrollment support, renewal process leadership for 20+ employee groups, and collaboration with carriers/TPA partners to align retention goals.

Qualifications

• Active Arizona Life & Health insurance license required.

Responsibilities

• Analyze broker data and behavior trends to identify at-risk accounts.
• Coordinate with Sales to validate findings and align retention efforts.
• Develop and implement targeted retention strategies and campaigns based on feedback and churn analysis.
• Meet retention goals based on ongoing analysis and market conditions.
• Prepare renewal, retention and stewardship reports for brokers, carriers, and leadership.

Skills

Data analysis

Presentation

Relationship-building

Excel

PowerPoint

Salesforce

Microsoft 365

Education

High school diploma or GED

Advanced degree preferred

Tools

Salesforce

CRM systems

Microsoft 365

Job description

Black, Gould & Associates- Warner Pacific

TheRenewal Consultant (Arizona Book of Business) plays a critical role in driving Warner Pacific’s growth strategy by strengthening group medical case retention across the Arizona market. This role focuses on identifying where medical case losses occur, developing strategies to keep business in-house, and partnering closely with Sales Executives to address retention challenges within specific agencies.

This position supports all group cases with 20 or more enrolled employees, leads a proactive renewal management process, and collaborates with contracted carriers and TPA partners to align shared retention goals and initiatives. The specialist will also actively participate in open enrollment meetings and support brokers and clients during key renewal cycles.

This position reports directly to the Sales Vice President.

Key Responsibilities

• Analyze broker data, feedback, behavior trends to identify and proactively address at-risk accounts.
• Gather input from Sales staff and leadership to validate findings and ensure alignment.
• Develop and implement targeted retention strategies and campaigns based on customer feedback and churn analysis.
• Meeting retention goals based on ongoing analysis and market conditions.
• Collaborate with sales, marketing, and product teams to enhance the broker’s experience and deliver actionable insights.

Client & Broker Engagement

• Execute ongoing communication and engagement strategy with brokers and clients to ensure full value realization of products and services.
• Attend and support open enrollment meetings as needed to strengthen relationships and assist with retention efforts. (Approximately 30% time allocated to open enrollment meetings.)
• Partner with Sales Executives to address agency-specific retention challenges and opportunities.

Renewal Management

• Create, implement, and manage a proactive renewal process for groups with 20+ enrolled employees.
• Verify and maintain data accuracy of sold, lost, and retained business in internal systems (e.g., Salesforce, GAIT).

Reporting & Insights

• Create, maintain, and distribute Renewal, Retention, and Stewardship reports for brokers, carriers, and leadership.
• Ability to analyze and present data insights to leadership.
• Develop and review monthly broker stewardship reports with Sales Executives prior to client delivery.
• Prepare monthly carrier stewardship reports in collaboration with the Sales Vice President.
• Maintain internal block-of-business reporting in partnership with the Sales Vice President and Regional Vice President.
• Present regular updates on retention rates, churn, and customer feedback trends.
• Professional, responsive, and effective communication across phone, Outlook, Zoom, and Slack.
• Strong expertise in cross-system data analysis, visualization, and strategic interpretation.
• Advanced proficiency in Excel, PowerPoint, Salesforce, and Microsoft 365.
• Confident presenter in virtual and in-person settings, including broker and client meetings.
• Strong problem-solving skills with the ability to develop creative, strategic solutions.
• Excellent time management and ability to work independently with minimal supervision.

Qualifications & Requirements

• Minimum of high school diploma, GED, or equivalent (advanced degree preferred).
• Active Arizona Life & Health insurance license required.
• 3-5 years of experience in sales, health insurance, or data analytics/data mining.
• Ability to self-start and operate independently in a fast-paced environment.
• Strong consultative, interpersonal, and relationship-building skills.
• Exceptional written, verbal, and presentation skills.
• Demonstrated ability to negotiate effectively and manage multiple priorities.
• High level of professionalism and confidentiality.
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Outlook) and CRM systems.
• Ability to attend open enrollment meetings at approximately 30% of the time including travel throughout the assigned territory.

Compensation

• Salary Range* - $80,000-$90,000 plus bonus.
• Actual compensation may vary from posting based on work experience, education and/or skill level.
• * The salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role. at the time of this posting. The company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus commission, benefits, or any other form of compensation and benefits that e allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates.