Renewal Representative

Varonis; Phoenix (AZ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Varonis seeks a dynamic SaaS Renewal Representative in Phoenix, Arizona, to manage the renewal process and drive retention. You will engage customers, build relationships, and implement strategies for seamless contract extensions.

The ideal candidate has 2-4 years of experience in SaaS renewals, strong negotiation skills, and proficiency in Salesforce. Join an innovative company that values your input and rewards your ability to maximize revenue opportunities.

Qualifications

• 2-4+ years of experience in SaaS renewals or account management.
• Strong negotiation skills to close contracts.
• Excellent communication skills to engage stakeholders.

Responsibilities

• Manage the renewal process from opportunity to deal closure.
• Engage customers to reinforce the value of our solutions.
• Analyze and mitigate risk to prevent churn.

Skills

SaaS renewals

Negotiation skills

CRM proficiency

Customer relationship building

Analytical thinking

Tools

Salesforce

Job description

About the Role

We are seeking a dynamic, strategic, and results-driven SaaS Renewal Representative to take ownership of the renewal process, drive retention, and maximize revenue opportunities. This role requires a proactive approach to managing renewals, engaging customers, and executing strategies that ensure seamless contract extensions and long-term business growth.

Responsibilities

• Manage the renewal process end-to-end, lead renewal cycles from opportunity creation to deal closure, ensuring revenue targets and retention goals are met.
• Proactively engage customers, build and maintain strong relationships to reinforce the value of our solutions and address objections with strategic negotiation.
• Drive operational excellence, track renewals in Salesforce to maintain pipeline visibility, optimize forecasting, and inform leadership with accurate data.
• Collaborate cross-functionally, coordinate internal teams, including Sales, Customer Success, and VAR partners, to align renewal strategies and maximize impact.
• Analyze and mitigate risk, identify at-risk accounts, develop proactive solutions, and implement creative approaches to prevent churn.
• Influence renewal strategies, contribute insights and data-driven recommendations to enhance best practices, optimize customer retention, and drive business growth.
• Champion consultative selling, apply problem-solving and analytical thinking to uncover opportunities for upsells, expansions, and additional services.

Requirements

• 2-4+ years of experience in SaaS renewals, customer success, or account management.
• Strong negotiation skills with a proven ability to overcome objections and close contracts.
• Proficiency in CRM and opportunity management systems (Salesforce preferred).
• Ability to analyze customer data, identify trends, and leverage insights for renewal success.
• Excellent communication and relationship-building skills to engage stakeholders effectively.
• High adaptability in a fast-paced, high-pressure environment with a focus on achieving revenue targets.

Competencies

• Strategic Thinker: Develop data-driven renewal strategies that optimize retention rates and revenue growth.
• Problem Solver: Address customer concerns with tact, creativity, and a solutions-focused approach.
• Highly Organized: Manage multiple accounts efficiently while maintaining renewal pipeline visibility.
• Strong Communicator: Effectively engage customers, internal teams, and VARs to ensure seamless renewals.
• Detail-Oriented: Ensure accuracy in contracts, pricing structures, and renewal timelines.
• Driven & Resilient: Thrive under pressure, meeting monthly, quarterly, and annual objectives with confidence.

Equal Opportunity Employer

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.