Renewal Manager

Remote; San Francisco (CA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Awesome medical insurance

Dental Insurance

Life & Disability insurance

Flexible spending accounts

Unlimited PTO

Eleven Paid Holidays

Employee Referral Program

Employer contribution to 401(k) plan

Rewards and recognition programs

Job summary

Leadership Connect is seeking a detail-oriented Contract Renewal Specialist to own renewal workflows, monitor retention risk, and manage a book of on-demand accounts. You will coordinate renewals, auto-renewals, pricing conversations, and Salesforce updates in a remote setting, collaborating with Revenue Operations, Sales Leadership, and Client Success.

You will deliver onboarding and training to client users, maintain rigorous documentation, and help identify upsell opportunities while ensuring

Qualifications

• 2+ years of contract administration or renewal management experience (required), ideally in a B2B subscription business model.
• Background in client success management is a strong plus, though not required.
• Comfortable coordinating workflows across teammates, tracking deadlines, and following up diplomatically.
• Detail-oriented documentation practices and Salesforce hygiene that ensure transparency on account status, opportunity, and risk.
• Client-focused communication skills, including value positioning, renewal pushback handling, and professional cancellation conversations.
• Highly organized, capable of managing a personal book of accounts alongside team renewal workflows.
• Bachelor's degree in Business Administration, Public Policy, Marketing, or related discipline, or equivalent experience.
• Comfortable working effectively in a remote environment.

Responsibilities

• Own contract administration and renewal workflows for the team, manage renewal calendar, and update contracts in SharePoint.
• Monitor accounts for retention risk and collaborate with Client Success to use usage signals to strengthen renewals.
• Personally manage a book of on-demand accounts, including renewals, pricing discussions, and Salesforce updates.
• Provide onboarding and training support to client users, partnering with Client Success to activate new users.
• Maintain thorough documentation of renewal conversations and ensure account status and risk are transparent to sales leadership.
• Support healthy account practices by coordinating with Client Success on activity, unassigned accounts, and upsell opportunities.

Skills

Contract administration

Renewal management

Salesforce

Client communications

Organization

Remote work adaptability

Education

Bachelor's degree in Business Administration, Public Policy, Marketing, or related discipline

Tools

Salesforce

SharePoint

Job description

Who are we?

At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

The role anchors a small, three-person client services team, owning the contract administration and renewal workflows that keep every renewal on track while personally managing a book of accounts. This role coordinates renewal and contract processes on behalf of the Account Directors on the team — tracking renewal timelines, keeping renewal tasks moving, and maintaining rigorous Salesforce documentation — and monitors the broader account base for retention risk so nothing slips before it becomes churn.

This role also serves as the personal account manager for a dedicated book of clients. These are largely on-demand accounts that require less outbound engagement and are primarily supported by marketing programs, so the emphasis is on responsive, high-quality client support: renewal conversations, onboarding and training support for client users, and value positioning at renewal time. The role is client-facing, though to a lesser degree than a traditional high-volume account management role.

This role reports into the Revenue Operations team and works closely with Sales Leadership, Client Success, and Finance.

Core Functions of the Role

• Own contract administration and renewal workflows for the team. Manage the renewal calendar across the team’s accounts; review upcoming renewals and auto-renewals ahead of deadlines; keep the team’s Account Directors on task through each stage of the renewal process; partner with Revenue Operations on contract updates and amendments; and upload executed agreements to SharePoint.

• Monitor accounts for retention risk. Track engagement and usage signals across the team’s account base, flag churn risk early to the Account Directors and leadership, and partner with Client Success to use client usage patterns to strengthen the business case for renewal.

• Personally manage a book of on-demand accounts. Serve as account manager for a book of clients who are largely marketing-supported and need less outbound engagement — owning their renewals, auto-renewals, account planning, pricing conversations (including price increases and client pushback), and Salesforce opportunity updates and notes.

• Provide client onboarding and training support. Deliver onboarding and training support to client users, partnering with Client Success to activate new users within a client license and position product value with client decision-makers.

• Maintain strong documentation practices. Document all renewal conversations in Salesforce, keep account status, opportunity, and risk transparent to sales leadership, and ensure appropriate client billing contacts with any liaison needed with Finance.

• Support healthy account practices. Collaborate with Client Success on account hygiene — activating and deactivating users, identifying accounts unassigned to Client Success, and surfacing upsell opportunities within the book.

About You

• 2+ years of contract administration or renewal management experience (required), ideally in a B2B subscription business model.

• A background in client success management is a strong plus, though not required.

• Comfortable keeping others on task — you can coordinate workflows across teammates, track deadlines, and follow up persistently and diplomatically.

• Detail-oriented documentation practices and strong Salesforce account hygiene that ensure transparency on account status, opportunity, and risk.

• Client-focused communication skills, including value positioning, handling renewal pushback, and navigating cancel conversations with professionalism.

• Highly organized, with the ability to manage a personal book of accounts alongside team-wide renewal workflows.

• Bachelor's degree in Business Administration, Public Policy, Marketing, or a related discipline, or equivalent experience.

• Comfortable working effectively in a remote environment.

What is it like to work here?

We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.

Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence.

There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team.

Benefits/Rewards:

• Awesome medical insurance plan

• Dental Insurance

• Life & Disability insurance

• Flexible spending accounts

• Unlimited PTO!

• Eleven Paid Holidays

• $3,000 Employee Referral Program

• Employer contribution to 401(k) plan

• Rewards and recognition programs

Leadership Connect is committed to building a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.