Renewal Coordinator

Sciens Building Solutions; Salisbury (MD); On-site; USD 50,000 - 60,000; Full time

Job summary

Sciens Building Solutions is seeking a Renewal Coordinator for our fire alarm, fire protection & security business in Salisbury, MD. You will manage retention activities for an assigned service agreement customer base and proactively reach out 120 days before renewal.

You will re-estimate contracts with current labor rates, aim for at least 95% renewal, participate in monthly renewal meetings, and address customer concerns to secure renewals and satisfaction.

Qualifications

• Fire Alarm, Fire Protection or Security industry knowledge is a plus.
• Over the counter sales or customer service experience acceptable.
• Ability to proactively reach out to customers and solve problems.

Responsibilities

• Manage retention activities within an assigned service agreement customer base.
• Proactively reach out to each customer 120 days prior to renewal.
• Re-estimate contracts with current labor rates and hours to perform the work.
• Aim for a minimum renewal rate of 95%.
• Participate in monthly renewal meetings and follow up on actions.
• Address customer concerns and secure renewal date agreements.
• Develop relationships with customers and identify upsell opportunities.

Skills

Customer retention

Negotiation

Communication

Relationship building

Education

Bachelor's degree

Tools

CRM software

Job description

## Renewal CoordinatorApplylocations: Salisbury, MDtime type: Full timeposted on: Posted Todayjob requisition id: R-101123**POSITION IN A NUTSHELL**Sciens Building Solutions is seeking a Renewal Coordinator for our fire alarm, fire protection & security business. The role of the Renewal Coordinator is to maintain service contracts within a defined customer base and/or geographical territory. The Renewal Coordinator will develop and execute a customer-focused strategy that will lead to greater retention of service contracts, higher revenue per customer, review and present pricing escalation with the goal of ensuring overall customer satisfaction.**WHAT YOU'LL BE DOING (and doing well!)*** Manage all retention activities within an assigned service agreement customer base.* Proactively reach out to each customer in writing 120 days prior to renewal.* Re-estimate contract to ensure costs are updated with current labor rates and hours to perform the work.* Achieve a minimum renewal rate of 95%.* Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed.* Address customer concerns and gain customer acceptance prior to renewal date.* Manage a list of customers and annual renewal dates.* Responsible for retention, customer satisfaction and growth within the customer base.* Identify customer needs across fire alarm, sprinkler and security and upsell across product lines and/or expand existing services, based on current customer needs.* Act as the point of contact for the assigned customer base and develop strong relationships with customers, understand how the customer works and know each customer contact by department.* Work internally with managers to improve service delivery.* Ask questions, determine customer needs and provide solutions to meet those needs.* Share status of 120-day process during weekly sales meetings and status of current and past due renewals.* Meet with customers in person as needed.**WHAT WE LIKE ABOUT YOU*** Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security industry knowledge a plus.* Bachelor’s degree preferred. Candidates with a combination of education and experience will also be considered.* Over the counter sales or customer service experience.* Ability to proactively reach out to customers and problem solve.* Effective communication skills and ability to present before broad audiences.* Strong negotiation skills and competitive spirit.**WHAT WE'RE BRINGING TO THE TABLE*** Competitive salary based on qualifications.* Paid time off plan and holidays.* 401(k) matching.* Short term and long-term disability.* Medical, dental, and vision plans with options.* Life insurance.* Professional career development opportunities.* Tuition reimbursement program.Compensation: $50,000 to $60,000 annually based on experience