Contract Renewal Specialist - Fire & Security

Sciens Building Solutions; Columbia (MD); Vor Ort; USD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Paid time off

401(k) matching

Short/Long term disability

Medical, dental, and vision plans

Life insurance

Tuition reimbursement

Zusammenfassung

Sciens Building Solutions in Columbia, MD is seeking a Renewal Coordinator to maintain service contracts for fire alarm, fire protection and security systems. You will manage retention activities, review pricing, and drive contract renewals with a target rate of 95% while delivering excellent customer satisfaction.

The role requires strong communication and negotiation skills, a degree preferred, and experience in over-the-counter sales or customer service.

Qualifikationen

• Bachelor’s degree preferred; combination of education and experience considered.
• Over the counter sales or customer service experience.
• Strong negotiation and communication skills.

Aufgaben

• Manage all retention activities within an assigned service agreement customer base.
• Reach out to each customer 120 days prior to renewal in writing.
• Re-estimate contract to reflect current labor rates and hours to perform the work.
• Aim for a minimum renewal rate of 95% and support monthly renewal meetings.

Kenntnisse

Retention strategy

Customer service

Negotiation

Proactive outreach

Communication

Ausbildung

Bachelor’s degree

Jobbeschreibung

Sciens Building Solutions in Columbia, MD is seeking a Renewal Coordinator to maintain service contracts for fire alarm, fire protection and security systems. You will manage retention activities, review pricing, and drive contract renewals with a target rate of 95% while delivering excellent customer satisfaction.

The role requires strong communication and negotiation skills, a degree preferred, and experience in over-the-counter sales or customer service.