Renaissance Shoals Resort

Shoalschamber; Florence (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision coverage

401(k) with company match

Exclusive discounts

Growth opportunities

Employee recognition

Fun work environment

Job summary

Renaissance Shoals Resort & Spa, part of the Marriott family, is seeking a Loss Prevention Officer to protect guests and property through patrols, safety checks, and timely incident responses. Join a team that values safety, service, and Southern hospitality, with opportunities for growth and benefits including health, retirement plans, and exclusive discounts.

This role emphasizes collaboration with security systems, risk assessments, emergency preparedness, and clear incident reporting to

Responsibilities

• Guest Safety & Comfort: Maintain a strong security presence and foster a welcoming atmosphere by encouraging friendly, guest-focused interactions.
• Technology & Surveillance: Utilize advanced security systems and digital tools to monitor the property and ensure comprehensive protection.
• Risk Management: Conduct regular safety audits and risk assessments to proactively address potential hazards.
• Emergency Preparedness: Coordinate with emergency services and develop clear response protocols for quick, effective action.
• Incident Reporting & Response: Use digital reporting systems to document incidents, ensure accountability, and support fast, accurate follow-ups.

Skills

Guest safety

Surveillance tech

Risk assessment

Emergency response

Incident reporting

Tools

Security systems

Digital surveillance

Job description

The Renaissance Shoals Resort & Spa blends upscale comfort with rich music history, offering a warm, welcoming environment right on the scenic Tennessee River. As part of the Marriott family, it’s a place where hospitality meets opportunity—ideal for building a career in a supportive, high-energy setting. Working here means being part of a team that values safety, service, and Southern charm.

We are seeking a Loss Prevention Officer to join our hospitality team and support the daily operations of the Loss Prevention Department. In this vital role, you’ll help protect our guests and property through routine patrols, safety checks, and swift, professional responses to incidents or guest concerns—all while delivering exceptional service that reflects our commitment to comfort and care.

Key Responsibilities:

• Guest Safety & Comfort: Maintain a strong security presence and foster a welcoming atmosphere by encouraging friendly, guest-focused interactions.
• Technology & Surveillance: Utilize advanced security systems and digital tools to monitor the property and ensure comprehensive protection.
• Risk Management: Conduct regular safety audits and risk assessments to proactively address potential hazards.
• Emergency Preparedness: Coordinate with emergency services and develop clear response protocols for quick, effective action.
• Incident Reporting & Response: Use digital reporting systems to document incidents, ensure accountability, and support fast, accurate follow-ups.

Why Join Us?

This is your opportunity to be part of a prestigious property within the Renaissance family, where you can make a significant as a part of a passionate team dedicated to creating memorable experiences for our guests.

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Opportunities for Growth: Access ongoing training and development with opportunities for career advancement.
• Employee Recognition: Participate in employee rewards and recognition programs.
• Fun Work Environment: Be part of a friendly and supportive team that values your contributions.

Join us at Renaissance Shoals Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences!