Remote ZTNA Network Engineer – Enterprise Security

AppGate Cybersecurity, Inc.; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

AppGate Cybersecurity, Inc. is seeking a remote network engineer to provide enterprise‑level support for its ZTNA solution. You will work with customers’ IT admins and internal teams to deploy, troubleshoot, and optimize deployments in diverse environments.

You will own complex issues, mentor L2 engineers, contribute to knowledge base content, and participate in on‑call rotations to maintain top‑tier service delivery.

Qualifications

• Requires experience configuring, supporting and managing broad and complex networks.
• Knowledge of IPv4/IPv6, VLANs, and network segmentation.
• Familiarity with DNS and DHCP.
• Understanding of TCP, UDP and NAT.
• Experience with packet capture tools such as Wireshark or tcpdump.
• Experience with VPN technologies and authentication protocols.
• Hands-on with network security platforms and multiple vendors.
• Excellent verbal and written communication across technical and business stakeholders.
• 5+ years in enterprise technical support or network engineering, including L3.

Responsabilités

• Own complex customer issues through resolution, restoring AppGate ZTNA deployments to service and advising on configuration best practices as a product subject‑matter expert.
• Facilitate software deployment in a customer environment and troubleshoot remote installation of the product.
• Collaborate regularly with our Development team to analyze log files and identify potential root causes and troubleshooting steps.
• Improve service reliability through root cause analysis and post mortem / after action.
• Write knowledge base articles and technical documentation for our public customer knowledge base, and deliver technical presentations to customers and internal teams.
• Test and reproduce customer issues in internal and cloud‑based lab environments using network simulation and validation tools.
• Maintain accurate, timely case records in our case management system to ensure AppGate delivers top‑tier support.
• Serve as the escalation point for L2 support engineers, mentoring them and sharing knowledge to raise overall team capability.
• Participate in an on‑call rotation with our other support engineers.

Connaissances

IPv4/IPv6

DNS & DHCP

TCP/UDP/NAT

Packet capture

VPN/IPsec/SSL/TLS

LDAP/SAML/RADIUS/OIDC MFA

NGFW/IDS/IPS experience

Customer-facing communication

L3 support experience

On-call availability

Outils

Wireshark

tcpdump

Network simulation tools

Case management systems

Description du poste

AppGate Cybersecurity, Inc. is seeking a remote network engineer to provide enterprise‑level support for its ZTNA solution. You will work with customers’ IT admins and internal teams to deploy, troubleshoot, and optimize deployments in diverse environments.

You will own complex issues, mentor L2 engineers, contribute to knowledge base content, and participate in on‑call rotations to maintain top‑tier service delivery.