Remote Zendesk Architect & Optimization Consultant (CA)

iCUBE Solutions; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

iCUBE Solutions is seeking an experienced Zendesk Consultant to lead customer service platform implementations and optimization initiatives. The consultant will work directly with customers to gather requirements, configure solutions, and drive adoption across support organizations.

This six-month remote engagement targets candidates located in California, with responsibilities spanning configuration, integrations, workflows, analytics, and governance.

Qualifications

• Deep hands-on Zendesk implementation experience.
• Strong understanding of customer support operations.
• Experience with Zendesk configuration and administration.
• Strong reporting and analytics expertise.
• Experience integrating Zendesk with enterprise applications.
• Excellent client-facing communication skills.

Responsibilities

• Implement and optimize Zendesk solutions.
• Configure workflows, automations, and reporting.
• Gather and document business requirements.
• Design customer support processes and workflows.
• Support enterprise application integrations.
• Provide platform administration and governance recommendations.
• Serve as a trusted advisor to customer stakeholders.

Skills

Zendesk implementation

Customer support ops

Zendesk configuration

Reporting & analytics

Integrations with apps

Client-facing communication

Independent engagements

Job description

iCUBE Solutions is seeking an experienced Zendesk Consultant to lead customer service platform implementations and optimization initiatives. The consultant will work directly with customers to gather requirements, configure solutions, and drive adoption across support organizations.

This six-month remote engagement targets candidates located in California, with responsibilities spanning configuration, integrations, workflows, analytics, and governance.