Remote XSIAM Security Onboarding Lead

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 127,600 - 172,500; Full time

Job summary

Palo Alto Networks, Inc. is seeking a skilled professional to deliver high-quality technical guidance remotely for Managed XSIAM customers. You will play a key role in managing customer requests and ensuring effective solutions are provided.

The ideal candidate has over 5 years of experience in customer success or cybersecurity, strong technical knowledge of relevant tools, and excellent communication skills. This position offers a competitive salary and a commitment to a diverse workplace.

Qualifications

• 5+ years of professional experience in relevant fields.
• Strong understanding of incident and alert management processes.
• Excellent communication skills for diverse audiences.

Responsibilities

• Deliver onboarding and guidance for Managed XSIAM customers.
• Manage incoming customer requests and collaborate effectively.
• Advocate for customer needs and drive improvements.

Skills

Customer Success

Technical Account Management

Security Consulting

Solutions Architecture

SOC operations

Education

Bachelor’s degree in Computer Science, Information Security, or a related field

Tools

XDR

SIEM

SOAR

Job description

Palo Alto Networks, Inc. is seeking a skilled professional to deliver high-quality technical guidance remotely for Managed XSIAM customers. You will play a key role in managing customer requests and ensuring effective solutions are provided.

The ideal candidate has over 5 years of experience in customer success or cybersecurity, strong technical knowledge of relevant tools, and excellent communication skills. This position offers a competitive salary and a commitment to a diverse workplace.