Remote XR Customer Experience Manager

GigXR; Los Angeles (CA); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Flexible work arrangements

Professional development opportunities

Job summary

A pioneering tech firm in Los Angeles seeks a Customer Experience Manager to enhance client engagement through effective support and training in their AR and MR applications. The role demands strong communication skills and a background in customer experience or healthcare, along with a bachelor's degree. The ideal candidate enjoys collaborative environments and has experience in customer relationship management. Competitive salary and flexible work arrangements are offered, along with professional development opportunities.

Qualifications

• 5+ years of experience in customer experience or customer support roles.
• 3+ years of experience in healthcare or related fields.
• Experience conducting training sessions both in-person and virtually.

Responsibilities

• Serve as the primary point of contact for customers.
• Develop relationships with sales and product teams as a customer advocate.
• Track and resolve customer support inquiries efficiently.

Skills

Customer experience management

Communication skills

CRM systems

Customer support

Training and presentations

Education

Bachelor's degree in Education, Communications, Healthcare, or related field

Tools

CRM software

Job description

A pioneering tech firm in Los Angeles seeks a Customer Experience Manager to enhance client engagement through effective support and training in their AR and MR applications. The role demands strong communication skills and a background in customer experience or healthcare, along with a bachelor's degree. The ideal candidate enjoys collaborative environments and has experience in customer relationship management. Competitive salary and flexible work arrangements are offered, along with professional development opportunities.