Remote Workspace Product Manager - AI CX Tools

Remote

San Francisco (CA)

À distance

USD 140 000 - 190 000

Plein temps

14 jours+

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Résumé du poste

TTEC Digital seeks a Product Manager for Workspace who will own the agent and supervisor experience across live and post-interaction surfaces. You will work with design to shape flows, define real-time UX standards, and partner with AI services behind the surfaces.

You will ship with craft and speed, balancing information density with user-centric design to deliver impactful CX tooling at scale. This is a remote, full-time role in a fast-moving innovation group backed by a global enterprise.

Qualifications

7+ years of product leadership in B2B SaaS, preferably CCaaS or developer platforms.
Ability to write concise, actionable one-page specs that engineers can build from.
Technical comfort with events, plugins, latency budgets, and real-time UX.
Strong market awareness: knows competitors and where they are exposed.
Business-minded: frames decisions in ARR, attach, retention, and margin.

Responsabilités

Own end-to-end agent and supervisor experience across live and post-interaction surfaces.
Set information hierarchy and real-time UX standards for dense operator tooling.
Partner with design to prototype and pressure-test flows before production code ships.
Define latency budgets for real-time assist surfaces.
Measure success using metrics like AHT, agent adoption, CSAT, and acceptance rate of surfaced suggestions.