Product Manager-— Workspace

Remote; San Francisco (CA); Remote; USD 140,000 - 190,000; Full time

Job summary

TTEC Digital seeks a Product Manager for Workspace who will own the agent and supervisor experience across live and post-interaction surfaces. You will work with design to shape flows, define real-time UX standards, and partner with AI services behind the surfaces.

You will ship with craft and speed, balancing information density with user-centric design to deliver impactful CX tooling at scale. This is a remote, full-time role in a fast-moving innovation group backed by a global enterprise.

Qualifications

• 7+ years of product leadership in B2B SaaS, preferably CCaaS or developer platforms.
• Ability to write concise, actionable one-page specs that engineers can build from.
• Technical comfort with events, plugins, latency budgets, and real-time UX.
• Strong market awareness: knows competitors and where they are exposed.
• Business-minded: frames decisions in ARR, attach, retention, and margin.

Responsibilities

• Own end-to-end agent and supervisor experience across live and post-interaction surfaces.
• Set information hierarchy and real-time UX standards for dense operator tooling.
• Partner with design to prototype and pressure-test flows before production code ships.
• Define latency budgets for real-time assist surfaces.
• Measure success using metrics like AHT, agent adoption, CSAT, and acceptance rate of surfaced suggestions.

Skills

Product management experience

One-page specs

Technical mindset

Competitive analysis

Business fluency (ARR/retention/margin

User experience awareness

UX design collaboration

Job description

TTEC Digital seeks a Product Manager- Workspace to join our team. This role is a full-time and fully remote opportunity!

We’re looking for a Product Manager who ships with enough craft and intent that the work stands apart in a category where everyone launches at the same height. Builds with excellence, moves fast, and doesn’t treat the two as a tradeoff.

The work

We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.

This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.

The role

You’re one of two PMs reporting to the VP, Product Management. You own the front-of-house — everything the human agent and their supervisor touch: the Agent UI, the Control UI, and the Active Listening UX. Your counterpart, PM – Services, owns the AI services, Desktop Intercept, and Integrations that sit behind your surfaces. You partner constantly; you own different halves of the same product.

What You Will Do:

• Own the end-to-end agent and supervisor experience across live and post-interaction surfaces.

• Set the standard for information hierarchy, interaction ergonomics, and real-time UX in dense operator tooling.

• Partner with design to prototype and pressure-test flows before a line of production code ships.

• Define perceived latency and interruption budgets for each real-time assist surface.

• Measure success in AHT, agent adoption, CSAT, and the acceptance rate of the suggestions you surface.

What every PM here owns:

• A capability area’s backlog and specs.

• Acceptance criteria and customer-pilot targets.

• The customer voice in every spec review.

• Billing-meter and RBAC scoping per feature.

And every PM writes the one-page specs that gate every build.

The instincts we screen for:

Your itch for taste and craft is as strong as your comfort building with AI. You care about every word on a screen; you think about information hierarchy and user psychology before visual design; and you think natively about what AI makes possible that wasn’t possible before — not chat wrappers, but agents that take real actions and resolve real problems. These two instincts rarely live in the same person.

What You Will Bring:

• 7+ years of product in B2B SaaS; contact-center, CCaaS, or developer-platform experience strongly preferred.

• Writes crisp one-page specs that an engineer can build from without a meeting.

• Technical enough to reason about events, plugins, and latency budgets — you don’t need a translator.

• Has shipped to real enterprise customers on a fast cadence, with the scar tissue to prove it.

• Reads the market. Knows the competition cold — who’s winning, why, and where they’re exposed — and has a point of view.

• Business-fluent. Frames decisions in ARR, attach, retention, and margin. Can sell a bet to a CRO, not just to engineering. Treats pricing and packaging as product.

• Has taste. Can tell within 30 seconds of a demo whether a flow will wow a buyer or lose the deal.

• Shows their work. Brings a competitor teardown or packaging proposal to the final round.

What the Workspace Product Manager specifically needs:

• Shipped complex, high-density operator or agent-facing tooling — contact center, trading, ops consoles, dev tools, or clinical/EHR. Anywhere power users live inside a screen all day.

• Real-time or streaming UX experience: surfacing live signals without overwhelming the recipient.

• Deep design partnership. You think in flows and states, care about every word and pixel, and can hold your own in a design critique.

• Fluent in accessibility, keyboard-first workflows, and enterprise UX patterns for information-dense screens.

• Treats RBAC and permissioning as a first-class UX problem, not an afterthought bolted on at the end.

The bar:

You’ll work directly with a team that holds each other to a high bar across everything we produce: product thinking, growth, copy, demos, user research, and monetization. The environment is intense, and the learning curve is steep. We’re assembling the best product team in CX.

Show your work: in the final round, bring a teardown of an existing agent or supervisor product’s UX — where the flow wins the demo, where it loses the deal, and how you’d rebuild one screen.

If you belong in this room — bring the teardown — reach out.