Remote Workers' Compensation Claims Specialist

Amplifon; Minneapolis (MN); Hybrid; USD 65,904,000 - 72,352,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Generous vacation

Paid holidays

Parental leave

Well-being program

Career development programs

Job summary

Amplifon Americas is seeking a Workers Compensation Claims Specialist to support hearing health care through case coordination, referrals, and timely follow-up. You will serve as a main contact for claimants, providers, and partners, ensuring accurate, compliant and high-quality service.

The role emphasizes organization, attention to detail, and the ability to manage multiple cases. Remote options are available for eligible states, with standard hours from 7:30am to 4:00pm CST.

Qualifications

• High school diploma or equivalent.
• 1-2 years of professional experience in customer service, healthcare administration, insurance, claims support, case coordination, medical scheduling, benefits administration, contact center operations, or related environment.
• Strong organizational skills with the ability to manage multiple priorities, cases, and deadlines.
• Strong attention to detail, follow-through, and documentation accuracy.
• Clear and professional verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel, along with the ability to learn new technology and systems quickly.
• Ability to build effective working relationships with customers, providers, claims professionals, clients, and internal partners.

Responsibilities

• Serve as a primary point of contact for claimants, claims adjusters, healthcare providers, and other partners, delivering responsive and professional service.
• Coordinate referrals, appointments, and next steps to help customers access hearing healthcare services in a timely manner.
• Manage communication across phone, email, and internal systems while keeping stakeholders informed throughout the process.
• Help customers understand available services, processes, and next steps while addressing barriers that may delay care or case progression.
• Provide timely status updates and follow-up throughout the lifecycle of workers' compensation cases.
• Monitor case activity, identify outstanding items, and take ownership of follow-up actions.
• Coordinate communication among claimants, providers, adjusters, and vendor partners to keep cases moving forward.
• Maintain accurate case documentation and ensure activities meet quality, compliance, and service standards.
• Manage multiple cases and priorities simultaneously while maintaining accuracy, responsiveness, and attention to detail.
• Assist with audits, reporting activities, escalated case resolution, and other operational initiatives.
• Identify opportunities to improve processes, efficiency, and the overall customer experience.
• Participate in training and development to build knowledge of hearing healthcare and workers' compensation services.
• Collaborate with internal teams to support departmental goals and broader business objectives.

Skills

Customer service

Healthcare administration

Insurance claims

Case coordination

Medical scheduling

Benefits administration

CRM platforms

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High school diploma

Tools

CRM systems

Five9

ERP

Provider portal

Client portal

Job description

Amplifon Americas is seeking a Workers Compensation Claims Specialist to support hearing health care through case coordination, referrals, and timely follow-up. You will serve as a main contact for claimants, providers, and partners, ensuring accurate, compliant and high-quality service.

The role emphasizes organization, attention to detail, and the ability to manage multiple cases. Remote options are available for eligible states, with standard hours from 7:30am to 4:00pm CST.