Remote Wine Sales Pro: Luxury Cellar & E-commerce

Wine Enthusiast; California (MO); Remote; USD 40,000 - 45,000; Full time

Benefits offered by this job

Unlimited PTO

Full Medical

Dental and Vision benefits

401(K) Match

FSA

Flexible Work Environment

Pet Discount Plans

Employee Discount

Flexible Schedule

Dynamic and Collaborative work culture

Job summary

Wine Enthusiast is seeking a driven Sales Representative to join our in-office/call center team. You will become an expert on our Wine Express products and guide customers through online sales with confident, multi-channel communication in a fast-paced environment.

You will handle inbound calls, live chat, and email while aiming to upsell and meet AOV targets. This remote, California-based role requires PST-aligned availability and a strong customer-service mindset, offering a competitive base

Qualifications

• Bachelor's degree and a minimum of 2 years of sales experience in a professional selling environment with a strong preference for inside sales experience within a fast-paced ecommerce or digital retail ecosystem.
• Proven track record of hitting upselling and average-order-value (AOV) targets by identifying customer needs during inbound consultative calls.
• Comfortable navigating the technical side of online retail, with the ability to patiently guide customers through digital checkout issues, website glitches, and online portal navigation.
• Ability to sell using exceptional verbal and written communication skills across all channels.
• Ability to multi-task.
• Experience using Microsoft Office Suite, Google Suite, Internet and various Social Media platforms.

Responsibilities

• Become an expert on all Wine Enthusiast products, including wine from our Wine Express division, and use that expertise to close sales.
• Provide customers with an excellent overall sales experience while providing the correct information and specifications for the proper wine product solution.
• Manage multiple sales consultations simultaneously in a high-volume ecommerce sales center, seamlessly transitioning between inbound calls, live online chat, and email communications.
• Act as a guide for online shoppers, confidently troubleshooting front-end website glitches, cart abandonment issues, or online ordering friction over the phone to save and close the sale.
• Capitalize on routine customer inquiries (stock checks, shipping updates, product questions) as organic opportunities to upsell and cross-sell premium products and accessories.
• Ability to manage multiple sales consultations at once utilizing tele-sales as well as online chat and email communication with potential customers.
• Ability to handle multiple customers and projects in a high paced sales center environment.
• Potential to represent the organization at trade exhibitions, events and demonstrations.
• Perform wine cellar consultations and design wine cellars utilizing CAD Software programs from the information provided.
• Prospecting potential customers in both our D2C and B2B divisions.

Skills

Inside sales

Communication

Multi-tasking

Digital sales tools

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Google Suite

Internet & Social Media

Job description

Wine Enthusiast is seeking a driven Sales Representative to join our in-office/call center team. You will become an expert on our Wine Express products and guide customers through online sales with confident, multi-channel communication in a fast-paced environment.

You will handle inbound calls, live chat, and email while aiming to upsell and meet AOV targets. This remote, California-based role requires PST-aligned availability and a strong customer-service mindset, offering a competitive base