Remote Wellness Customer Support Specialist

School Result; United States; Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Paid time off

Free supplements allowance

Job summary

A growing eCommerce wellness brand is seeking a Customer Service Representative to provide exceptional support for its customers. This full-time, remote role offers a salary of $50,000–$60,000/year, along with health benefits and a flexible work environment. Responsibilities include managing customer inquiries, delivering product expertise, and coordinating across departments. The ideal candidate should have 2-3 years of eCommerce experience and a strong focus on customer service, with additional benefits such as health insurance and paid time off.

Qualifications

• 2-3 years’ experience in eCommerce CPG customer service.
• Experience in nutritional supplements or FDA-regulated industries.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide front-line support via various channels.
• Handle 30–40 inquiries/day regarding orders and products.
• Coordinate cross-departmentally and perform administrative tasks.

Skills

Excellent communication skills

Strong attention to detail

Analytical and problem-solving abilities

Proficiency with Google Workspace

Familiarity with eCommerce platforms

Tools

Shopify

Amazon

Gorgias

Zendesk

Job description

A growing eCommerce wellness brand is seeking a Customer Service Representative to provide exceptional support for its customers. This full-time, remote role offers a salary of $50,000–$60,000/year, along with health benefits and a flexible work environment. Responsibilities include managing customer inquiries, delivering product expertise, and coordinating across departments. The ideal candidate should have 2-3 years of eCommerce experience and a strong focus on customer service, with additional benefits such as health insurance and paid time off.