Remote Water Quality Technical Support Specialist

Watts Water Technologies; Fort Worth (TX); Remote; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Paid time off

Holidays

Professional development reimbursement

Job summary

Watts Water Technologies seeks a Technical Support Specialist to provide expert product knowledge and troubleshooting for residential and commercial filtration systems. This remote role is based from Fort Worth, TX, with duties spanning order entry, warranty processing, and post‑sales support.

You will use CRM tools, deliver product recommendations, and collaborate with Watts’ teams to drive quality and customer satisfaction.

Qualifications

• Associate degree or higher preferred.
• Experience with residential and commercial water filtration and conditioning systems is preferred.
• Master Water Specialist certification is highly desirable.
• Technical and mechanical experience in resolving product performance issues.

Responsibilities

• Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
• Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
• Assist customers with the installation and setup of residential and commercial equipment.
• Enter customer orders, process warranty replacements, and provide post‑sales order management support.
• Use CRM and other software tools to document and manage customer needs and concerns.
• Be a subject matter expert, offering product recommendations and support to both internal and external customers.
• Collaborate with customer service and technical support teams within Watts.
• Participate in continuous improvement initiatives to enhance products and processes.
• Maintain knowledge of factory processes, tools, materials, and equipment.
• Model Watts’ commitment to quality and customer focus while fulfilling your role as a functional team member.
• Demonstrate respect for coworkers and uphold Watts’ business philosophy.

Skills

Troubleshooting

CRM

Customer service

Technical knowledge

Education

Associate degree

Tools

CRM software

Job description

Watts Water Technologies seeks a Technical Support Specialist to provide expert product knowledge and troubleshooting for residential and commercial filtration systems. This remote role is based from Fort Worth, TX, with duties spanning order entry, warranty processing, and post‑sales support.

You will use CRM tools, deliver product recommendations, and collaborate with Watts’ teams to drive quality and customer satisfaction.