Remote Warranty Claims Investigator - Roofing

Amrize; Clifton (TX); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

401(k) and Roth options

Medical and life insurance

Health & well-being programs

HSAs & FSAs

Job summary

Amrize is seeking a Warranty Claims Investigator to protect the interests of Amrize Building Envelope by managing warranty claims across Elevate/GenFlex roofing systems. The role involves receiving, analyzing, and determining claims using data from multiple sources and coordinating with builders, contractors, and internal teams.

This remote position requires regular field investigations, developing claim positions, negotiating resolutions, and ensuring thorough documentation for potential

Qualifications

• 6+ years of progressive roofing or commercial construction experience.
• Deep understanding of construction practices, with Elevate/GenFlex roofing systems.
• Excellent verbal and written communication skills, with the ability to navigate difficult conversations.
• Willingness and ability to travel regularly for field investigations.
• 2+ years of Warranty Claims or Technical Services experience.
• Proven experience handling claims.

Responsibilities

• Survey job data to determine previous claim history.
• Subject matter expert for warranty services team.
• Review contractor proposals for repair scope and warrantability, suitability and cost effectiveness.
• Provide clear project management with involved parties to manage a diverse docket.
• Foster positive relationships with internal and external stakeholders.
• Submit service orders and material orders to contractors.
• Perform in-depth investigations and maintain meticulous documentation for claims.

Skills

Roofing experience

Construction knowledge

Communication skills

Travel willingness

Warranty claims experience

Job description

Amrize is seeking a Warranty Claims Investigator to protect the interests of Amrize Building Envelope by managing warranty claims across Elevate/GenFlex roofing systems. The role involves receiving, analyzing, and determining claims using data from multiple sources and coordinating with builders, contractors, and internal teams.

This remote position requires regular field investigations, developing claim positions, negotiating resolutions, and ensuring thorough documentation for potential