Warranty Investigator

Amrize Building Envelope; Texas; Remote; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

401(k) plan

Medical insurance

Well-being program

HSAs and FSAs

Vision benefits

Paid time off

Parental leave

Education assistance

Job summary

Amrize Building Envelope is seeking a Warranty Investigator to manage warranty claims and protect the company's interests. The role is remote with regular field travel, handling evaluations, negotiations, and repairs for Elevate/GenFlex roofing systems.

The ideal candidate has extensive roofing/construction experience, strong communication skills, and 2+ years in Warranty Claims or Technical Services. Travel is required to support claims and settlements.

Qualifications

• 6+ years of progressive roofing or commercial construction experience.
• Deep understanding of construction practices with Elevate/GenFlex roofing systems.
• Exceptional verbal and written communication; able to navigate difficult conversations.
• Willingness and ability to travel regularly for field investigations.
• 2+ years of Warranty Claims or Technical Services experience.
• Proven experience handling claims and coordinating with lawyers.

Responsibilities

• Survey job data to determine previous claim history.
• Act as SME for warranty services team.
• Review contractor proposals for repair scope and warrantability.
• Provide clear project management with involved parties and maintain records.
• Foster relationships with internal teams, sales, and customers in assigned region.
• Submit service, purchase and material orders to contractors.
• Travel for in-depth investigations of roofing systems and related defects.
• Prepare repair specifications summarizing roof analysis into cost-effective solutions.
• Document all paperwork with photos to support claim positions.

Skills

Communication skills

Travel willingness

Warranty/Tech services experience

Roofing/construction experience

Stakeholder alignment

Job description

Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better.

Elevate is part of the Amrize family of brands. Visit ElevateCommercialBP.com to learn more.

We’re seeking a Warranty Investigator who’s ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride—all built to help our partners and team succeed.

About The Role

The Warranty Claims Investigator is responsible for protecting the interests of Amrize Building Envelope by managing warranty claims.

The Claims Investigator will receive, analyze, and make determinations on claims by reviewing data from all available resources to efficiently respond to warranty claim issues.

The Warranty Claims Investigator will be responsible for developing Amrize’s position, determining necessary repairs, communicating to all relevant parties, and negotiating claim resolution.

In reaching resolution, the Claims Investigator will be responsible for reviewing repair quotes, identifying a repair contractor, ordering/shipping materials, reviewing work completed and processing contractor invoices.

What You’ll Accomplish

• Conducts survey of job data to determine previous claim history
• Subject matter expert for warranty services team
• Reviews contractor proposals for repair scope and warrantability, suitability and cost effectiveness
• Provides clear and concise project management with involved parties utilizing proper communication and document retention, to manage a diverse docket with efficiency and timeliness
• Fosters positive relationships with internal teammates, external sales teams, and Amrize customers within assigned region
• Submits Service Orders, including Purchase Orders and Material Orders, as needed, to contractors providing warranty repair services
• Remote workforce position with regular travel in the field performing in-depth investigations to complete analysis of roofing systems exhibiting issues, requiring extensive knowledge of all construction practices as they relate to Elevate/GenFlex roofing systems
• Remote workforce position requires routine detailed expense/travel reporting and maintenance requirements to maintain company issued equipment
• Develops and negotiates the claim position with all relevant parties and attend meetings when necessary
• Quick and thorough completion of all paperwork including photographs related to each claim to properly document Amrize Building Envelope position for presentation and future reference including possible litigation
• Preparation of clear, concise, in-depth repair specifications which summarize roof top analysis into cost effective, workable solutions to finalize claim resolutions
• Excellent verbal and written communication skills required to clearly communicate with building owners, roofing contractors, sales reps, building consultants, and lawyers
• Keep the Warranty Services Supervisor and Regional Manager apprised of relevant claims and issues
• Interfaces with Warranty Services Coordinator team to assist with roof knowledge development and claim warrantability determination for leak call services
• Interfaces with the law department to support claims that are approaching or have entered litigation
• Efficiently manages claims expenses to meet budget goals
• Provides guidance to Junior Warranty Claims Investigator regarding claims analysis and processing
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

What We’re Looking For

• 6+ years of progressive roofing or commercial construction experience.
• Deep, extensive understanding of construction practices, with specific expertise in Elevate/GenFlex roofing systems.
• Exceptional verbal and written communication skills, with the ability to navigate difficult conversations and align diverse parties (from contractors to lawyers)
• Willingness and ability to travel regularly to perform field investigations.
• 2+ years of dedicated Warranty Claims or Technical Services experience.
• Proven experience handling claims facing.

Additional Requirements

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

What We Offer

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program

#BuildingEnvelope

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.