Remote VIP Travel Concierge - Evening & Weekend

American Express Global Business Travel; Annapolis (MD); On-site; USD 46,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Job summary

Amex GBT is seeking a Specialized Travel Consultant to deliver high-touch travel solutions for VIP, entertainment, sports, and production clients from a remote home office. You’ll manage air, hotel, rail and ground travel, including multi-destination itineraries, and support production and group travel with discretion and care.

You will join a 24/7 Traveler Care unit with evening and weekend schedules, focusing on exceptional client service, strong problem solving, and proficiency in Sabre/GDS

Qualifications

• 7+ years of customer service experience, including 5+ years in travel counseling.
• Background in VIP, entertainment, production, sports, or specialty travel preferred.
• Expertise in Sabre / Power Turbo GDS.
• Strong communication, attention to detail, and problem-solving skills.
• Advanced knowledge of global travel and routing.
• Ability to multitask in fast-paced, evolving environments.
• Proficiency in Microsoft Office.
• Commitment to integrity and confidentiality in handling traveler information.
• Team-oriented mindset with openness to feedback.
• Passion for delivering exceptional client service.

Responsibilities

• Manage complex, high-touch travel for VIP, entertainment, sports, and production clients.
• Book and accurately manage air, hotel, rail, and ground travel, including multi-destination itineraries.
• Support production, publicity, and group travel (press junkets, events, non-employee travel).
• Handle specialized requests such as upgrades, charters, meet & greet, group seating, excess baggage, and production logistics.
• Provide proactive, policy-compliant travel recommendations.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
• Coordinate group and event travel, including reconfirmations and vendor liaison.
• Maintain accurate records, direct billing, and assist with T&E reconciliation.
• Build strong relationships with clients, coordinators, and suppliers.
• Safeguard confidential traveler and talent information.

Skills

Customer service

Travel counseling

Communication

Multitasking

Tools

Sabre / Power Turbo GDS

Microsoft Office

Job description

Amex GBT is seeking a Specialized Travel Consultant to deliver high-touch travel solutions for VIP, entertainment, sports, and production clients from a remote home office. You’ll manage air, hotel, rail and ground travel, including multi-destination itineraries, and support production and group travel with discretion and care.

You will join a 24/7 Traveler Care unit with evening and weekend schedules, focusing on exceptional client service, strong problem solving, and proficiency in Sabre/GDS