Remote Veterinary Partnerships & Field Relations Lead

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare; Troy (MI); Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) retirement options

Paid Time-Off

Life insurance

Job summary

Heartstrings Pet Hospice is seeking a Veterinary Community Relations Specialist to serve as a trusted connector between Heartstrings and veterinary clinics nationwide. You’ll educate teams, cultivate referral partnerships, and travel up to 70% to build new markets while supporting existing ones.

You’ll engage with veterinarians, practice managers, technicians, and hospital leadership, aiming to establish trust before a family ever needs us.

Qualifications

• Minimum 2 years of professional sales, business development, community outreach, veterinary relations, or partnership-development experience.
• Veterinary, animal health, pet care, healthcare, pharmaceutical, or veterinary industry experience strongly preferred.
• Must live within approximately 45 minutes of a major commercial airport.
• Ability and willingness to travel up to 70%, including overnight travel.
• Exceptional written and verbal communication skills.
• Strong interpersonal skills and demonstrated ability to establish and maintain professional relationships.
• Excellent organizational, territory-planning, and time-management skills.
• Ability to manage multiple markets, relationships, follow-ups, and priorities simultaneously.
• Comfortable working independently in a remote environment with limited supervision.
• Confident, resourceful, and self-motivated.
• Strong listening and critical-thinking skills.
• Comfortable speaking with veterinarians, practice owners, hospital leadership, technicians, client-service teams, and other veterinary professionals.

Responsibilities

• Build relationships with veterinary practices. Meet veterinarians, practice managers, technicians, client-service teams, and hospital leadership while developing authentic, long-term relationships within the veterinary community.
• Travel throughout Heartstrings markets. Visit veterinary hospitals and communities across the United States, with approximately 70% travel expected.
• Cover at least three Heartstrings markets each month. Plan efficient routes, coordinate practice visits, manage follow-ups, and ensure markets receive consistent support.
• Educate veterinary teams about Heartstrings' approach to quality-of-life assessment, hospice and palliative care, telehospice, in-home euthanasia, and end-of-life support.
• Support referral partnerships. Make it easy for veterinary hospitals to understand when Heartstrings may be appropriate for their clients.
• Represent Heartstrings nationally. Attend veterinary conferences, industry events, local veterinary medical association meetings, lunch-and-learns, educational programs, and other professional events.
• Keep relationships strong between visits. Maintain consistent communication through virtual meetings, email outreach, social engagement, educational resources, and personalized follow-up.
• Support new-market launches. Help introduce Heartstrings veterinarians and services to veterinary communities as we expand into new markets.
• Track your outreach. Document practice visits, contacts, conversations, opportunities, follow-ups, and outcomes in our CRM so we can understand what's working market by market.
• Bring intelligence back to Heartstrings. You'll hear directly from veterinary professionals about what their teams and clients need.
• Identify new opportunities. Pay attention to veterinary industry trends, referral needs, educational opportunities, competitive activity, and emerging ways Heartstrings can better support veterinary teams and pet families.

Skills

Relationship-building

Communication

Travel-readiness

Education

CRM software knowledge

Tools

CRM platforms

Microsoft 365

Google Workspace

Job description

Heartstrings Pet Hospice is seeking a Veterinary Community Relations Specialist to serve as a trusted connector between Heartstrings and veterinary clinics nationwide. You’ll educate teams, cultivate referral partnerships, and travel up to 70% to build new markets while supporting existing ones.

You’ll engage with veterinarians, practice managers, technicians, and hospital leadership, aiming to establish trust before a family ever needs us.