Verint Voice Platforms Engineer – Incident Response

KERV Interactive; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

KERV Interactive is looking for an experienced engineer to join their Austin, Texas team, responsible for maintaining and supporting critical voice recording systems, including Verint Workforce Optimization V15.2. Candidates will work under high-pressure conditions, ensuring operational integrity across multiple platforms.

The ideal applicant must demonstrate strong incident management skills, effective communication during incidents, and a deep understanding of the systems they support. Join a collaborative team and contribute to efficient operations.

Qualifications

• Experience with voice recording systems and associated software.
• Strong incident management and troubleshooting skills.
• Ability to communicate effectively in high-pressure environments.

Responsibilities

• Maintain and support voice recording platforms under strict SLAs.
• Participate in live incident management and resolution.
• Adhere strictly to documented processes and procedures.

Skills

Incident management

Voice recording systems

System monitoring

Technical communication

Tools

Verint Workforce Optimization V15.2

Cisco Call Manager

NICE NIM

BT Open Trade

Speakerbus

Job description

KERV Interactive is looking for an experienced engineer to join their Austin, Texas team, responsible for maintaining and supporting critical voice recording systems, including Verint Workforce Optimization V15.2. Candidates will work under high-pressure conditions, ensuring operational integrity across multiple platforms.

The ideal applicant must demonstrate strong incident management skills, effective communication during incidents, and a deep understanding of the systems they support. Join a collaborative team and contribute to efficient operations.