Remote Verification Services Account Manager

Compliance Holdings; Central City (KY); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Savings Account

Flexible Spending Account

Employee Assistance Program

Life and Disability Insurance

Job summary

Lumelight is seeking an Account Manager, Verification Services to support client relationships and coordinate project delivery. This role focuses on ensuring high-quality deliverables from kickoff to completion while collaborating with the Operations Team and other departments.

This remote position within the continental United States emphasizes client-facing responsibilities, data collaboration with the Data Team, and proactive communication to meet client goals and compliance needs.

Qualifications

• Education: High School Diploma, College preferred
• 1-3 years of experience in client services, account management, project coordination, customer support, or a related field. Experience in health benefits, insurance, healthcare, or professional services is preferred but not required.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing.
• Required software: Demonstrated ability to deliver exceptional service and support to clients with complex needs while managing multiple priorities.
• Superior problem‑solving ability, preferably within a customer environment.
• Superior account management, time management and organizational skills and the ability to quickly adapt to multiple priorities.
• Demonstrated relationship building skills including engaging, persuading, debating, and gaining credibility with key parties involved throughout the audit process.

Responsibilities

• Plan, coordinate, and track client projects and deliverables to ensure timelines, milestones, and quality standards are consistently achieved.
• Gather, review, and process all required client onboarding and implementation materials to support successful project execution and delivery.
• Serve as the primary liaison between clients and Lumelight, building strong relationships through a clear understanding of client goals, business needs, and expectations.
• Communicate effectively with clients and their representatives by facilitating meetings, responding to inquiries, providing status updates, and delivering project reports.
• Partner closely with the Data Team to ensure accurate data collection, analysis, and timely completion of client deliverables.
• Collaborate with cross-functional teams throughout the audit process to ensure alignment, transparency, and successful project outcomes.
• Monitor project progress, identify risks or potential issues, and proactively communicate solutions to maintain project success.
• Ensure all client deliverables are accurate, complete, and meet established quality and service standards.
• Maintain detailed project documentation, client records, and communication logs in accordance with company processes and procedures.
• Support continuous improvement initiatives by identifying opportunities to enhance client experience, operational efficiency, and team effectiveness.
• Perform other duties and special projects as assigned.

Skills

Microsoft Office

Client services

Account management

Project coordination

Communication skills

Education

High School Diploma

College degree preferred

Tools

Video conferencing

Job description

Lumelight is seeking an Account Manager, Verification Services to support client relationships and coordinate project delivery. This role focuses on ensuring high-quality deliverables from kickoff to completion while collaborating with the Operations Team and other departments.

This remote position within the continental United States emphasizes client-facing responsibilities, data collaboration with the Data Team, and proactive communication to meet client goals and compliance needs.