Remote Vendor Success Associate

Bottom Line Designs; Portsmouth (NH); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Bottomline is seeking a Customer Success Associate to join our Vendor Success team and support the growth of the Paymode-X network. You will work closely with customers to ensure they realise the full value of Paymode-X, helping them achieve their desired business outcomes while driving engagement and retention.

This role thrives in a fast-paced fintech environment with close collaboration to protect revenue and deliver outstanding service.

Qualifications

• Minimum of 1 year of experience within the FinTech, payments, or financial services industry.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills with the ability to engage effectively at different organisational levels.
• Ability to manage multiple priorities and work efficiently in a fast-paced environment.
• A genuine passion for helping customers succeed.
• Strong problem-solving skills with the ability to take ownership and drive issues to resolution.
• Positive, proactive, and self-motivated approach.
• Team-oriented mindset with the confidence to work independently when required.

Responsibilities

• Respond to and resolve customer enquiries by educating customers on the value and benefits of Paymode-X services.
• Drive customer engagement and adoption of Paymode-X features and capabilities.
• Manage vendor enquiries and escalations through to successful resolution, ensuring a positive customer experience.
• Identify potential retention risks and collaborate with internal teams to develop effective solutions and protect revenue.
• Build strong relationships with customers to support long-term engagement and commitment to the Paymode-X network.
• Partner with Account Managers, Member Services, Reporting, and Vendor Success Operations teams to address customer questions and concerns.
• Support customer reviews by gathering, analysing, and presenting data from Paymode-X applications and back-office systems.
• Contribute to process improvement initiatives by identifying and sharing best practices that enhance efficiency and effectiveness.

Job description

Bottomline is seeking a Customer Success Associate to join our Vendor Success team and support the growth of the Paymode-X network. You will work closely with customers to ensure they realise the full value of Paymode-X, helping them achieve their desired business outcomes while driving engagement and retention.

This role thrives in a fast-paced fintech environment with close collaboration to protect revenue and deliver outstanding service.