Remote Vehicle Support Specialist

MaziCTools; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) and Employee Stock Purchase Plans

Health Care and Dependent Care Flexible Spending Accounts

Employee discounts and perks program

Job summary

MaziCTools is seeking a Tesla Support Specialist to provide outstanding customer support for Tesla vehicles. In this remote position, you will handle inbound calls and inquiries, assess customer issues, and educate clients on self-service options.

The ideal candidate has at least 2 years of customer service experience, a high school diploma or GED, and excellent communication skills. Additional perks include comprehensive health benefits, a flexible schedule, and various employee assistance programs.

Qualifications

• Minimum 2 years of applicable customer service experience.
• Evidence of excellent communication skills, both written and verbal.
• Flexible schedule; shifts rotate every 6 months.

Responsibilities

• Deliver an outstanding customer experience by handling inbound calls and inquiries.
• Review and assess customer issues to determine appropriate troubleshooting.
• Educate customers on self‑service options.

Skills

Customer support abilities

Excellent communication skills

Proficiency with MS Windows and Office

Understanding of automotive systems

Attention to detail

Ability to manage priorities

Education

High school diploma or GED

Tools

CRM/Vehicle Support System

Job description

MaziCTools is seeking a Tesla Support Specialist to provide outstanding customer support for Tesla vehicles. In this remote position, you will handle inbound calls and inquiries, assess customer issues, and educate clients on self-service options.

The ideal candidate has at least 2 years of customer service experience, a high school diploma or GED, and excellent communication skills. Additional perks include comprehensive health benefits, a flexible schedule, and various employee assistance programs.