Remote Value-Based Care Pharmacy Tech: Improve Adherence

JobRx, Inc.; Kentucky; Remote; USD 42,000 - 56,000; Full time

Job summary

Baptist Health is seeking a remote Value Based Care Pharmacy Technician to join our Pharmacy team. You will identify at-risk patients, conduct outreach to improve adherence, coordinate refill reminders, and assist with financial aid and insurance navigation.

You will work under a licensed pharmacist to support transitions of care, document interventions in the EHR, and monitor quality metrics like Medicare Star Ratings and HEDIS, while collaborating with care teams to improve outcomes.

Qualifications

• High school diploma or equivalent required.
• Pharmacy Technician registration with Kentucky Board of Pharmacy upon hire.
• Previous retail, mail order, central/call center, value based care pharmacy work experience preferred.
• National pharmacy technician certification (PTCB) preferred.

Responsibilities

• Identify patients at risk for medication nonadherence using payer reports, EHR worklists, and pharmacy dispensing data.
• Conduct outbound patient outreach to improve adherence and address barriers to therapy.
• Coordinate medication refill reminders, synchronization, and home delivery services.
• Assist patients with prior authorizations, financial assistance programs, manufacturer copay cards, and insurance navigation.
• Escalate clinical concerns to pharmacists or providers when medication-related issues are identified.
• Support transitions of care by ensuring patients obtain discharge medications and understand their medication regimen.
• Document all patient interactions and interventions in the electronic health record.
• Monitor performance for Medicare Star Ratings, HEDIS, medication adherence, and other quality measures.
• Review payer and provider reports to identify opportunities for intervention and gap closure.
• Collaborate with pharmacists, providers, care managers, and population health teams to coordinate patient care.
• Track intervention outcomes and assist with reporting on key performance indicators.
• Participate in outreach campaigns for preventive care and chronic disease management initiatives.
• Assist with medication reconciliation and ensure accurate medication lists across care settings.
• Support workflow optimization to improve patient access, adherence, and quality outcomes.
• Provide exceptional customer service during patient interactions through phone, electronic messaging, and in-person communication.
• Maintain accurate documentation and comply with regulatory, payer, and organizational requirements.
• Schedule follow-up calls and manage outreach work queues to ensure timely patient engagement.
• Assist in developing standardized workflows, educational materials, and process improvements.
• Participate in quality improvement initiatives and departmental performance meetings.
• Demonstrate proficiency with pharmacy management systems, electronic health records, and population health technology platforms.

Skills

Patient outreach

Communication

Customer service

Interdisciplinary collaboration

Regulatory compliance

Education

High school diploma or equivalent

Pharmacy Technician registration Kentucky Board of Pharmacy

PTCB certification preferred

Tools

Pharmacy management systems

Electronic health records (EHR)

Population health platforms

Job description

Baptist Health is seeking a remote Value Based Care Pharmacy Technician to join our Pharmacy team. You will identify at-risk patients, conduct outreach to improve adherence, coordinate refill reminders, and assist with financial aid and insurance navigation.

You will work under a licensed pharmacist to support transitions of care, document interventions in the EHR, and monitor quality metrics like Medicare Star Ratings and HEDIS, while collaborating with care teams to improve outcomes.