Remote Pharmacy Care Technician - Improve Adherence

UnitedHealth Group; Houston (TX); Hybrid; Confidential; Full time

Benefits offered by this job

Benefits package

401(k) and stock plan

Incentive programs

Job summary

UnitedHealthcare, part of UnitedHealth Group, is seeking a Pharmacy Technician to perform live telephonic outreach to Medicare members and providers to improve outcomes and adherence. You will join a team focused on clinical and business collaboration and a culture that supports learning and growth.

Primary responsibilities include outbound calls, triaging to a clinical pharmacist, documenting engagement, and collaborating with pharmacists and pharmacies.

Qualifications

• Must have active Texas Pharmacy Technician license and national certification.
• Minimum 3+ years of pharmacy technician experience.
• High school diploma or GED required.
• Beginner level of proficiency with Microsoft Office in Windows.
• Reside within commutable distance to Houston, TX.

Responsibilities

• Perform telephonic customer outreach to improve health quality outcomes in collaboration with clinical pharmacists.
• Provide additional telephonic engagement with providers and pharmacies.
• Assess and interpret customer needs and requirements, triaging to a clinical pharmacist when appropriate.
• Outbound calls to CAHPs detractors and Med Adh Members to improve member experience and reduce barriers to adherence drugs.
• Document and track member engagement.

Skills

Pharmacy Experience

Texas Pharmacy Technician License

National Pharmacy Technician Cert.

High School Diploma/GED

Microsoft Office

Commute to Houston

Education

High School Diploma/GED

Job description

UnitedHealthcare, part of UnitedHealth Group, is seeking a Pharmacy Technician to perform live telephonic outreach to Medicare members and providers to improve outcomes and adherence. You will join a team focused on clinical and business collaboration and a culture that supports learning and growth.

Primary responsibilities include outbound calls, triaging to a clinical pharmacist, documenting engagement, and collaborating with pharmacists and pharmacies.