Remote US Customer Service Rep — Flexible Hours

SUSS MicroTec SE; United States; Hybrid; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision plans

401k with company match

Paid time off (PTO)

Employee assistance program (EAP)

Remote work up to 12 days per month

Job summary

SUSS MicroTec SE is a leading provider of lithography, wafer bonding, and packaging solutions with a 75+-year history and global reach. We are looking for a Customer Service Representative to be the primary contact for customers, resolving inquiries and processing orders to uphold high satisfaction and loyalty.

The role requires handling multiple customer interactions daily in a fast-paced environment, updating records, and collaborating with cross-functional teams to improve service delivery

Qualifications

• High school diploma or equivalent required.
• Experience in telephone customer service or related role.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Basic computer proficiency and familiarity with customer account systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and other communication channels.
• Resolve customer issues and complaints with empathy and efficiency, ensuring a positive outcome.
• Process customer orders accurately and update customer accounts as needed.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with team members and other departments to address complex customer needs and improve service delivery.

Skills

Verbal communication

Telephone customer service

Written communication

Multitasking

Customer account management

Problem solving

Education

High school diploma or equivalent

Associate degree or higher (preferred)

Tools

CRM software

SAP

Order processing systems

Job description

SUSS MicroTec SE is a leading provider of lithography, wafer bonding, and packaging solutions with a 75+-year history and global reach. We are looking for a Customer Service Representative to be the primary contact for customers, resolving inquiries and processing orders to uphold high satisfaction and loyalty.

The role requires handling multiple customer interactions daily in a fast-paced environment, updating records, and collaborating with cross-functional teams to improve service delivery