Remote UniFi Tier 2 Support Engineer

Globaltize; United States; Remote; USD 14,000 - 17,000; Full time

Job summary

Globaltize is seeking an experienced UniFi Tier 2 Support Specialist to deliver hands-on technical support across client environments. This remote, customer-facing role emphasizes UniFi networking, Microsoft 365, Windows support, and MSP multi-client IT experience.

You will own issues from escalation through resolution, document steps clearly, and communicate technical updates to both technical and non-technical customers while aligning with the Eastern Time schedule.

Qualifications

• 3+ years in external MSP or multi-client IT environment.
• 2+ years Microsoft 365 administration/support.
• 2+ years Ubiquiti UniFi networking experience.
• Experience setting up and managing at least 10 UniFi installations.
• Strong networking fundamentals: routing, VLANs, DHCP, DNS, NAT, VPNs, firewall.
• Windows technical support to end users.
• Excellent written and spoken English; strong customer-facing communication.

Responsibilities

• Troubleshoot escalated networking and UniFi issues.
• Configure, manage, and troubleshoot UniFi networks, consoles, and firewalls.
• Troubleshoot routing, VLANs, DHCP, DNS, NAT, VPNs, firewall rules, Wi‑Fi.
• Provide Microsoft 365 and Windows technical support to end users.
• Own technical issues from initial escalation through resolution.
• Document troubleshooting steps, findings, and resolutions clearly.
• Provide customers with clear and timely technical updates.
• Escalate issues with complete troubleshooting context.
• Manage competing technical priorities across different client environments.

Skills

MSP experience

Microsoft 365

UniFi networking

UniFi installations

Networking fundamentals

Windows support

English proficiency

Customer-facing

Multi-client IT

ET schedule

Job description

Globaltize is seeking an experienced UniFi Tier 2 Support Specialist to deliver hands-on technical support across client environments. This remote, customer-facing role emphasizes UniFi networking, Microsoft 365, Windows support, and MSP multi-client IT experience.

You will own issues from escalation through resolution, document steps clearly, and communicate technical updates to both technical and non-technical customers while aligning with the Eastern Time schedule.