Remote Trust & Safety Operations Lead

Shutterfly; Plano (TX); Remoto; USD 128.000 - 181.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus incentive

Health benefits

401K program

Employee perks

Descrizione del lavoro

Shutterfly is seeking a Trust and Confidence Specialist to join our Information Security team. This role coordinates trust and safety incidents, manages third-party reporting to the NCMEC CyberTipline, and supports investigations involving CSAM, NCII, and platform abuse.

You will liaise with Legal, Engineering, and external providers, maintain evidence standards, and help drive process improvements across trust and confidence workflows. Remote work is possible for eligible U.S. residents.

Competenze

• 3-7+ years in investigations, trust & safety, intelligence analysis, law enforcement, security operations, fraud prevention, or related fields.
• Experience liaising with or supporting law enforcement engagement processes.
• Experience handling sensitive confidential matters.
• Strong investigative and analytical skills.
• Excellent written communication and documentation.
• Basic understanding of online abuse vectors and digital evidence handling.
• Demonstrated ability to work cross-functionally with Legal, Engineering, and other internal stakeholders.

Mansioni

• Coordinate intake, triage, and resolution of trust and safety incidents.
• Coordinate and oversee third-party reporting of qualifying incidents to the NCMEC CyberTipline, ensuring timely and accurate submission.
• Support investigations involving CSAM, NCII, fraud, impersonation, harassment, and platform abuse.
• Maintain evidence and documentation standards.
• Serve as a primary coordinator for third-party moderation providers.
• Serve as the internal point of contact for case escalations from third-party providers and law enforcement inquiries, routing to Legal and other stakeholders as needed.
• Manage third-party vendor contracts and onboarding, including scope of work, data handling requirements, and offboarding procedures.
• Track SLA and vendor performance.
• Review case status and outcomes reported by third-party providers to validate progress and resolution of reporting.
• Identify trends and emerging risks by analyzing case volume, category, and outcome data.
• Monitor legal, regulatory, and industry developments related to online trust and safety reporting requirements.
• Develop metrics and reporting to track program performance.
• Identify and lead process and automation improvements to increase operational efficiency.

Conoscenze

Investigations

Trust & Safety

Analytical skills

Written communication

Cross-functional collaboration

Strumenti

SQL

Python

Data analytics

Descrizione del lavoro

Shutterfly is seeking a Trust and Confidence Specialist to join our Information Security team. This role coordinates trust and safety incidents, manages third-party reporting to the NCMEC CyberTipline, and supports investigations involving CSAM, NCII, and platform abuse.

You will liaise with Legal, Engineering, and external providers, maintain evidence standards, and help drive process improvements across trust and confidence workflows. Remote work is possible for eligible U.S. residents.