Remote Senior Trust & Safety Investigator

Shutterfly; Fort Mill (SC); Remote; USD 128,000 - 181,000; Full time

Benefits offered by this job

Bonus incentive

Health benefits

401K program

Job summary

Shutterfly is seeking a Trust and Confidence Specialist to support our Information Security organization. You will coordinate trust & safety incidents, oversee third-party reporting to NCMEC, and assist investigations involving CSAM, NCII, and platform abuse.

The role requires cross-functional liaison with Legal, Engineering, and stakeholders, with emphasis on evidence handling and process improvement. This position can be remote in the U.S.

Qualifications

• 3-7+ years in investigations, trust & safety, intelligence analysis, law enforcement, security operations, fraud prevention, or related fields.
• Experience liaising with or supporting law enforcement engagement processes.
• Experience handling sensitive confidential matters.
• Strong investigative and analytical skills.
• Excellent written communication and documentation.

Responsibilities

• Coordinate intake, triage, and resolution of trust and safety incidents.
• Coordinate and oversee third-party reporting of qualifying incidents to the NCMEC CyberTipline, ensuring timely and accurate submission.
• Support investigations involving CSAM, NCII, fraud, impersonation, harassment, and platform abuse.
• Maintain evidence and documentation standards.
• Serve as a primary coordinator for third-party moderation providers.
• Serve as the internal point of contact for case escalations from third-party providers and law enforcement inquiries, routing to Legal and other stakeholders as needed.
• Manage third-party vendor contracts and onboarding, including scope of work, data handling requirements, and offboarding procedures.
• Track SLA and vendor performance.
• Review case status and outcomes reported by third-party providers to validate progress and resolution of reporting.
• Identify trends and emerging risks by analyzing case volume, category, and outcome data reported by third-party providers, and surface findings to inform policy and process changes.
• Monitor legal, regulatory, and industry developments related to online trust, safety, and abuse reporting requirements.
• Develop metrics and reporting to track program performance, identifying opportunities for organizational or process change.
• Identify and lead process and automation improvements to increase operational efficiency across trust and confidence workflows.

Skills

Investigations

Trust & Safety

Analytical skills

Written communication

Cross-functional collaboration

Tools

SQL

Python

Analytics

Job description

Shutterfly is seeking a Trust and Confidence Specialist to support our Information Security organization. You will coordinate trust & safety incidents, oversee third-party reporting to NCMEC, and assist investigations involving CSAM, NCII, and platform abuse.

The role requires cross-functional liaison with Legal, Engineering, and stakeholders, with emphasis on evidence handling and process improvement. This position can be remote in the U.S.