Remote Triage Specialist — Military Support

Kenyan Edu; Texas; Remote; USD 41,000 - 58,000; Full time

Benefits offered by this job

100% Remote

Job summary

AMERICAN HOSPITAL SERVICES GROUP, LLC. seeks a Triage Consultant for 100% remote work to support Military OneSource.

You will assess participant needs, determine eligibility, and facilitate referrals to internal and external services with a focus on timely, accurate information delivery. Roles include intake, needs assessment, documentation in the Prime system, and coordination of referrals to Non-Medical Counseling and SECO resources.

Qualifications

• Master’s degree in a mental health related field (social work, psychology, marriage/family therapy, or counseling).
• Excellent customer service and communication abilities for a contact center.
• Ability to pass DoD Tier 1 suitability investigation within 30 days.

Responsibilities

• Provide Military OneSource contact center operations for participant intake, needs assessment, information delivery, and referrals.
• Assess participant needs and determine eligibility and scope of services.
• Route participants to Non-Medical Counseling providers, SECO, and other authorized resources.
• Document interactions in the Prime system and maintain accurate participant records.
• Conduct initial needs assessment and advise on appropriate service pathways; facilitate referrals or warm hand-offs.

Skills

Customer service

Communication

Needs assessment

Military life understanding

Call center operations

Documentation

DoD suitability

Education

Master’s degree in a mental health field

Tools

Prime system documentation

Job description

AMERICAN HOSPITAL SERVICES GROUP, LLC. seeks a Triage Consultant for 100% remote work to support Military OneSource.

You will assess participant needs, determine eligibility, and facilitate referrals to internal and external services with a focus on timely, accurate information delivery. Roles include intake, needs assessment, documentation in the Prime system, and coordination of referrals to Non-Medical Counseling and SECO resources.