Remote Triage Counselor for Military Family Services

Chenega Corporation; Austin (TX); Remote; USD 41,000 - 58,000; Full time

Benefits offered by this job

100% remote work

Job summary

American Hospital Services Group, LLC is seeking a Remote Triage Consultant to assess participant needs, determine eligibility, and direct referrals to Military OneSource resources. The role emphasizes high-quality customer service in a fully remote setting, with guidance to ensure accurate information and smooth service transitions.

The position requires a Master’s degree in a mental health field, DoD suitability clearance within 30 days, and the ability to work within established triage

Qualifications

• Master’s degree in a mental health related field such as social work, psychology, marriage/family therapy, or counseling.
• Strong customer service and communication skills for a contact center.
• Knowledge of military life and families’ needs.
• Ability to assess participant needs and determine appropriate service pathways.
• Familiarity with contact center operations and performance expectations.

Responsibilities

• Provide 100% remote telework support for Military OneSource contact center operations.
• Assess participant needs, determine eligibility and service scope, and refer or hand-off to appropriate resources.
• Route participants to Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources.
• Document interactions in the Prime system and ensure continuity across hand-offs.
• Maintain professional, participant-focused service and timely, accurate information delivery.

Skills

Customer service

Communication skills

Military life knowledge

Needs assessment

Contact center operations

Education

Master’s degree in mental health field

Job description

American Hospital Services Group, LLC is seeking a Remote Triage Consultant to assess participant needs, determine eligibility, and direct referrals to Military OneSource resources. The role emphasizes high-quality customer service in a fully remote setting, with guidance to ensure accurate information and smooth service transitions.

The position requires a Master’s degree in a mental health field, DoD suitability clearance within 30 days, and the ability to work within established triage