Remote Triage & Referral Specialist for Military Programs

Chenega Corporation EH&F; Texas; Remote; USD 41,000 - 58,000; Full time

Job summary

American Hospital Services Group, LLC. seeks a Triage Consultant for the Military OneSource contact center. This 100% remote role focuses on intake, needs assessment, eligibility, and referrals, delivering accurate information with a strong customer service standard.

You will triage, refer to Non-Medical Counseling or other services, document case details, and support participants while complying with program policies. Telework option available.

Qualifications

• Customer-focused, high standard of service in a contact center.
• Understanding of military life and families' needs.
• Ability to assess participant needs and determine service pathways.
• Familiarity with contact center documentation and performance expectations.
• Ability to pass a DoD Tier 1 suitability investigation within 30 days.

Responsibilities

• Provide Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services.
• Assess participant needs, determine eligibility and scope of services, and facilitate referrals or warm hand-offs.
• Route participants to Non-Medical Counseling, specialty consultants, SECO services, and other resources.
• Document participant interactions and case information in the Prime system per requirements.
• Maintain professional, participant-focused interactions and minimize delays during service transitions.
• Conduct initial needs assessment through structured questions to determine appropriate services.

Skills

Customer service

Communication skills

Knowledge of military life

Contact center operations

Needs assessment

Education

Master's degree in social work, psychology, counseling or related field

Job description

American Hospital Services Group, LLC. seeks a Triage Consultant for the Military OneSource contact center. This 100% remote role focuses on intake, needs assessment, eligibility, and referrals, delivering accurate information with a strong customer service standard.

You will triage, refer to Non-Medical Counseling or other services, document case details, and support participants while complying with program policies. Telework option available.