Remote Triage Counselor for Military Families

Chenega Corporation

Oregon

Hybrid

USD 41,000 - 58,000

Full time

7 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

AMERICAN HOSPITAL SERVICES GROUP, LLC is seeking a remote Triage Consultant for the Military OneSource contact center to assess participant needs, determine eligibility, and facilitate referrals to internal and external service providers. You will operate 100% remotely, delivering timely, accurate information with a high standard of customer service.

Responsibilities include intake, needs assessment, and coordination of referrals to Non-Medical Counseling and other authorized resources, while

Qualifications

Master’s degree in a mental health field.
Pass background and drug screening.
Strong customer service and communication skills for a contact center.
Knowledge of military life and family needs.
Ability to pass a DoD Tier 1 suitability within 30 days.

Responsibilities

Provide remote Military OneSource contact center operations to support participant intake and referrals.
Assess participant needs and determine eligibility and service scope.
Refer or hand off to Non-Medical Counseling, specialty consultants, SECO, and other resources as appropriate.
Document interactions in the designated system per requirements and ensure continuity across transitions.
Maintain professional, participant-focused interactions and avoid unnecessary repetition of information.