Remote Triage Nurse

firsthand Health; United States; Remote; USD 72,000 - 88,000; Full time

Benefits offered by this job

Equity

Performance bonus

Health/dental/vision + mental wellness

Job summary

firsthand Health is seeking a remote Triage Nurse to provide telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This day-shift role (8:30–4:30 PST) may include nights or weekends and involves care coordination and training tasks.

Requirements include an active NLC RN license, BSN/ASN, and at least 3 years ER experience. Bonus points for WA licensure; base salary is $80,000 per year with comprehensive benefits.

Qualifications

• Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.
• Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN).
• At least 3 years of Emergency Room (ER) experience.
• Experience with populations facing serious mental illness, behavioral health conditions, or substance use disorders.

Responsibilities

• Triage and escalatation: manage inbound clinical issues via phone; triage and elevate emergencies.
• Collaboration: work with peer mental health workers, social workers, and APPs to address acute issues.
• Coordination: coordinate care with patients’ other providers for seamless health management.
• Training: develop and deliver training on basic medical topics for peers and staff.

Skills

Triage

Communication

Empathy

Adaptability

Care coordination

Education

BSN or ASN

Job description

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day-shift role (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.

Responsibilities of a Triage Nurse include:

• Triage and Escalation: Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and elevate emergencies immediately.
• Collaboration: Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.
• Coordination: Coordinate care with patients’ other providers to ensure seamless health management.
• Training: Develop and deliver training on basic medical topics for peer mental health workers and social workers.

Triage Nurses should have:

• Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.
• Problem-solving expertise with a creative, patient-centered approach.
• Ability to provide condition-specific patient education and self-management guidance.
• Adaptability to varying team cultures and processes.
• Empathy, compassion, and approachability in patient and team interactions.

Required experience includes:

• Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.
• Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)
• At least 3 years of Emergency Room (ER) experience
• Experience working with populations facing challenges such as serious mental illness, behavioral health conditions, and/or substance use disorders
• Care management and coordination experience.

Bonus Points for:

• Washington state RN license

Base salary range:

$80,000 - $80,000 USD

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.

Benefits
Our full-time compensation package includes a base salary, equity, and performance bonus potential, supported by comprehensive health, dental, vision, and mental wellness coverage. We offer a 401(k) with company match and 16 weeks of paid parental leave for both parents. In your first year, you will accrue 120 hours of vacation annually (4.62 hours per pay period), which steps up to 160 hours annually (6.15 hours per pay period) after one year—all within a welcoming, inclusive culture.

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by‑case basis and availability of a reasonable accommodation is not guaranteed.

Unfortunately, we are not able to offer sponsorship at this time.

firsthand Health will only contact candidates from email addresses ending in @ firsthandcares.com . Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in firsthand Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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