Remote Triage Nurse

Firsthand; New York (NY); Remote; USD 72,000 - 88,000; Full time

Benefits offered by this job

Equity

Performance bonus potential

Health, dental, vision insurance

Job summary

firsthand is hiring a Remote Triage Nurse (RN) to provide telephone and electronic triage support to firsthand individuals and staff. The role emphasizes care coordination, training, and clinical issue management, primarily during the day (8 hours, 8:30–4:30 PST) with possible nights or weekends.

The position requires an active RN license (NLC) and a BSN/ASN, with at least 3 years ER experience and a focus on populations affected by serious mental illness and behavioral health challenges.

Qualifications

• Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.
• BSN or ASN degree.
• 3+ years of ER experience.
• Experience with populations facing SMI, behavioral health conditions, and/or substance use disorders.

Responsibilities

• Triage and escalate inbound clinical issues via phone, triage appropriately and escalate emergencies.
• Collaborate with peer mental health workers, social workers, and APPs to address acute issues.
• Coordinate care with patients’ other providers for seamless health management.
• Develop and deliver training on basic medical topics for peers and social workers.

Skills

Triage and prioritization

Problem solving

Patient education

Adaptability

Empathy and compassion

Education

RN license (NLC)

BSN or ASN

Job description

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day‑shift role (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.

Responsibilities of a Triage Nurse include:

• Triage and Escalation: Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and elevate emergencies immediately.
• Collaboration: Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.
• Coordination: Coordinate care with patients’ other providers to ensure seamless health management.
• Training: Develop and deliver training on basic medical topics for peer mental health workers and social workers.

Triage Nurses should have:

• Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.
• Problem-solving expertise with a creative, patient-centered approach.
• Ability to provide condition-specific patient education and self-management guidance.
• Adaptability to varying team cultures and processes.
• Empathy, compassion, and approachability in patient and team interactions.

Required experience includes:

• Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.
• Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)
• At least 3 years of Emergency Room (ER) experience
• Experience working with populations facing challenges such as serious mental illness, behavioral health conditions, and/or substance use disorders
• Care management and coordination experience.

Bonus Points for:

• Psychiatric-Mental Health Nursing Certification (PMH-BC)
• Washington state RN license

Base salary range:

$80,000 — $80,000 USD

BenefitsOur full-time compensation package includes a base salary, equity, and performance bonus potential, supported by comprehensive health, dental, vision, and mental wellness coverage. We offer a 401(k) with company match and 16 weeks of paid parental leave for both parents. In your first year, you will accrue 120 hours of vacation annually (4.62 hours per pay period), which steps up to 160 hours annually (6.15 hours per pay period) after one year—all within a welcoming, inclusive culture.

Vaccination Policy

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case‑by‑case basis and availability of a reasonable accommodation is not guaranteed.

Unfortunately, we are not able to offer sponsorship at this time.

firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.