Remote Travel Support Specialist — Flexible Hours

Nova Travels; Des Moines (IA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Travel benefits

Training and support

Career growth opportunities

Job summary

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their journeys. You will communicate via phone, email, and messaging, review plans, and share clear information on destinations and procedures.

This remote role offers flexible scheduling, training, and opportunities to grow in the travel industry, with access to travel benefits and discounts, and a collaborative, supportive team environment.

Qualifications

• Strong communication and customer service abilities.
• Organized with attention to detail.
• Comfortable learning and using online systems.
• Customer support experience is helpful but not required.
• Interest in travel and client service.
• Remote work opportunity with flexible scheduling.
• Training and ongoing support provided.
• Opportunities for growth within the travel industry.
• Access to travel benefits and discounts.
• Collaborative and supportive team environment.

Responsibilities

• Communicate with travelers through phone, email, and messaging platforms
• Assist with reviewing travel plans and confirming trip details
• Provide clear information regarding travel destinations and procedures
• Follow up with clients prior to departure to ensure readiness
• Address client concerns and escalation more complex matters when necessary

Skills

Communication skills

Customer service

Organizational skills

Detail oriented

Online systems

Remote work experience

Travel interest

Tools

Online platforms

Job description

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their journeys. You will communicate via phone, email, and messaging, review plans, and share clear information on destinations and procedures.

This remote role offers flexible scheduling, training, and opportunities to grow in the travel industry, with access to travel benefits and discounts, and a collaborative, supportive team environment.