Remote Travel Support Specialist

Enchanted Horizons Travel; Saint Paul (MN); On-site; USD 32,000 - 52,000; Full time

Job summary

Enchanted Horizons Travel is seeking a motivated Customer Service Representative to support clients in the travel industry. This role focuses on helping others, clear communication, and learning the travel business while delivering exceptional service from planning to booking and beyond.

You will handle inquiries by phone, email, and online messaging, assist with reservations, and provide destinations and policy guidance.

Qualifications

• Customer service experience is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to manage time and work independently.
• Comfortable using computers, email, and web-based systems.
• Detail-oriented with a solution-focused mindset.
• Interest in travel, hospitality, or tourism is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and online messaging.
• Assist clients with travel planning, reservations, and questions.
• Provide accurate information about destinations and policies.
• Maintain clear, professional, and timely communication.
• Follow company service standards and guidelines.
• Document client interactions in company systems.
• Support clients before, during, and after travel.

Skills

Communication skills

Customer service experience

Time management

Computer skills

Attention to detail

Interest in travel

Job description

Enchanted Horizons Travel is seeking a motivated Customer Service Representative to support clients in the travel industry. This role focuses on helping others, clear communication, and learning the travel business while delivering exceptional service from planning to booking and beyond.

You will handle inquiries by phone, email, and online messaging, assist with reservations, and provide destinations and policy guidance.