Remote Travel Support Specialist

Enchanted Horizons Travel; Alpharetta (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Comprehensive training

Growth opportunities

Team-focused environment

Performance-based advancement

Job summary

Enchanted Horizons Travel is seeking a motivated Customer Service Representative to support clients in the travel industry. You will handle inquiries, assist with planning and bookings, and ensure a positive experience from first contact through post-trip follow-up.

The role emphasizes clear communication, independence, and problem-solving, with flexible remote options and opportunities to grow within the travel sector.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and web-based systems.
• Detail-oriented with a positive, solution-focused mindset.
• Interest in travel, hospitality, or tourism is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and online messaging.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information about destinations, travel options, policies, and procedures.
• Maintain clear, professional, and timely communication.
• Document client interactions and updates in company systems.
• Support clients before, during, and after travel as needed.

Job description

Enchanted Horizons Travel is seeking a motivated Customer Service Representative to support clients in the travel industry. You will handle inquiries, assist with planning and bookings, and ensure a positive experience from first contact through post-trip follow-up.

The role emphasizes clear communication, independence, and problem-solving, with flexible remote options and opportunities to grow within the travel sector.