Remote Travel Support Coordinator

Beyondthetravelsco; Hartford (CT); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Remote work environment

Onboarding & training resources

Travel systems access

Ongoing team support

Growth opportunities

Job summary

Beyond the Travels Agency is seeking organized, customer-focused individuals to join the remote travel-planning team. You will assist with destination research, coordinate reservation requests, maintain accurate travel records, and support clients throughout the travel planning process.

This role is performed remotely via online communication and reservation platforms, with responsibilities including responding to inquiries, ensuring booking accuracy, and providing destination recommendations to

Qualifications

• Excellent communication and customer service.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote setting.
• Comfortable using computers, web-based apps, and email.
• Reliable internet connection and a home workspace.
• Must be 18+ and legally authorized to work in the U.S.

Responsibilities

• Research destinations, accommodations, cruises, vacations, and travel packages.
• Coordinate reservations and verify booking details with travel suppliers.
• Respond to client inquiries via phone, email, and online platforms.
• Provide destination recommendations based on client interests.
• Maintain organized travel records and documentation.
• Review reservation details for accuracy before finalization.
• Follow company policies and customer service guidelines.
• Support clients with travel-related questions before and after reservations are finalized.

Skills

Communication

Customer service

Organization

Remote work

Independence

Tech-savvy

Tools

Reservation systems

Job description

About Us

Beyond the Travels Agency offers professional travel planning services for individuals, families, couples, and groups. We assist clients with planning and coordinating vacations, cruises, resort stays, tours, and other leisure travel arrangements through established suppliers.

Position Summary

We are seeking organized, customer-focused individuals to join our team. In this role, you will assist with destination research, coordinate reservation requests, maintain accurate travel records, and support clients throughout the travel planning process. This position is performed remotely using online communication and reservation platforms.

Responsibilities

• Assist clients with researching destinations, accommodations, cruises, vacation packages, and travel experiences.
• Coordinate travel reservations and verify booking details with travel suppliers.
• Respond to client inquiries through phone, email, and online communication platforms.
• Provide general travel information and destination recommendations based on client interests.
• Maintain organized and accurate travel records and documentation.
• Review reservation details for accuracy before final confirmation.
• Follow company policies, procedures, and customer service guidelines.
• Support clients with travel-related questions before and after reservations are finalized.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote setting.
• Comfortable using computers, web-based applications, and email.
• Reliable internet connection and appropriate home workspace.
• Must be at least 18 years of age and legally authorized to work in the location where the position is offered.
• Previous experience in travel, hospitality, customer service, administrative support, or a related field is beneficial but not required.

What We Provide

• Remote work environment.
• Comprehensive onboarding and training resources.
• Access to company-approved travel systems and supplier resources.
• Ongoing educational opportunities and team support.
• Opportunities for professional growth within the travel industry.