Remote Travel Support & Booking Specialist

Passport Equals Travel Adventures; Norfolk (NE); Remote; USD 21,000 - 30,000; Part time

Job summary

Passport Equals Travel Adventures is seeking a friendly, organized Travel Customer Service Representative to be the first point of contact for clients, helping them plan, manage, and enjoy their travel experiences from start to finish.

This remote, flexible role supports inquiries, bookings, issue resolution, and accurate record-keeping, with opportunities to grow within the company and learn travel industry nuances.

Qualifications

• Previous customer service experience; travel industry experience a plus.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Organized and detail-oriented.
• Comfortable using computers, booking systems, and social media platforms.
• Passion for traveling and helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions).
• Resolve customer issues and provide solutions with a positive attitude.
• Maintain accurate client records and booking details.
• Provide recommendations and travel advice tailored to client needs.
• Follow up with clients before and after trips to ensure satisfaction.
• Collaborate with team members to deliver excellent service.

Skills

Customer service

Communication

Problem solving

Organization

Tech savvy

Travel passion

Tools

Booking systems

Job description

Passport Equals Travel Adventures is seeking a friendly, organized Travel Customer Service Representative to be the first point of contact for clients, helping them plan, manage, and enjoy their travel experiences from start to finish.

This remote, flexible role supports inquiries, bookings, issue resolution, and accurate record-keeping, with opportunities to grow within the company and learn travel industry nuances.