Remote Travel Services Assistant

Beyondthetravelsco; Albuquerque (NM); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Onboarding and training resources

Access to systems and resources

Growth opportunities

Job summary

Beyond the Travels Agency is seeking organized, customer-focused individuals to join our remote team. In this role, you will assist with destination research, coordinate reservations, maintain travel records, and support clients through the planning process.

This position is performed remotely using online communication and reservation platforms, offering onboarding resources and opportunities for growth within the travel industry.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote setting.
• Comfortable using computers, web-based applications, and email.
• Reliable internet connection and appropriate home workspace.
• Must be at least 18 years of age and legally authorized to work in the location where the position is offered.
• Previous experience in travel, hospitality, customer service, administrative support, or a related field is beneficial but not required.

Responsibilities

• Assist clients with researching destinations, accommodations, cruises, vacation packages, and travel experiences.
• Coordinate travel reservations and verify booking details with travel suppliers.
• Respond to client inquiries through phone, email, and online communication platforms.
• Provide general travel information and destination recommendations based on client interests.
• Maintain organized and accurate travel records and documentation.
• Review reservation details for accuracy before final confirmation.
• Follow company policies, procedures, and customer service guidelines.
• Support clients with travel-related questions before and after reservations are finalized.

Skills

Communication

Customer service

Organization

Remote work

Attention to detail

Computer skills

Job description

About Us

Beyond the Travels Agency offers professional travel planning services for individuals, families, couples, and groups. We assist clients with planning and coordinating vacations, cruises, resort stays, tours, and other leisure travel arrangements through established suppliers.

Position Summary

We are seeking organized, customer-focused individuals to join our team. In this role, you will assist with destination research, coordinate reservation requests, maintain accurate travel records, and support clients throughout the travel planning process. This position is performed remotely using online communication and reservation platforms.

Responsibilities

• Assist clients with researching destinations, accommodations, cruises, vacation packages, and travel experiences.
• Coordinate travel reservations and verify booking details with travel suppliers.
• Respond to client inquiries through phone, email, and online communication platforms.
• Provide general travel information and destination recommendations based on client interests.
• Maintain organized and accurate travel records and documentation.
• Review reservation details for accuracy before final confirmation.
• Follow company policies, procedures, and customer service guidelines.
• Support clients with travel-related questions before and after reservations are finalized.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote setting.
• Comfortable using computers, web-based applications, and email.
• Reliable internet connection and appropriate home workspace.
• Must be at least 18 years of age and legally authorized to work in the location where the position is offered.
• Previous experience in travel, hospitality, customer service, administrative support, or a related field is beneficial but not required.

What We Provide

• Remote work environment.
• Comprehensive onboarding and training resources.
• Access to company-approved travel systems and supplier resources.
• Ongoing educational opportunities and team support.
• Opportunities for professional growth within the travel industry.