Remote Travel Service Lead – Client Experience

traveling-with-mchaila; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

traveling-with-mchaila is seeking a Travel Customer Service Manager to support clients through their travel planning journey. This fully remote role involves answering questions, coordinating details, and ensuring timely, attentive support.

You’ll work with experienced travel advisors on communications, scheduling, reservations, and itinerary updates while maintaining organized records and delivering a seamless, client-focused experience.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-first mindset with strong problem-solving abilities.
• Organized and detail-oriented with ability to manage multiple priorities.
• Ability to work independently in a remote environment.
• Proficient with computers and learning new online systems.
• Experience in customer service, hospitality, administration, or travel is helpful but not required.

Responsibilities

• Serve as primary contact for client questions and travel-related requests.
• Coordinate reservations and trip details with travel advisors.
• Schedule confirmations, itinerary updates, and follow-up communications.
• Maintain organized client records and booking documentation.
• Ensure travel arrangements are accurate and ready before departure.
• Provide timely, professional, friendly service to create a seamless experience.

Skills

Communication

Interpersonal skills

Customer-first mindset

Organization

Remote work

Tech literacy

Customer service experience

Job description

traveling-with-mchaila is seeking a Travel Customer Service Manager to support clients through their travel planning journey. This fully remote role involves answering questions, coordinating details, and ensuring timely, attentive support.

You’ll work with experienced travel advisors on communications, scheduling, reservations, and itinerary updates while maintaining organized records and delivering a seamless, client-focused experience.