Remote Travel Customer Support Representative

Destination Careers; Clifton (TX); Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Travel perks and discounts

Remote work

Job summary

Destination Careers is hiring a Remote Travel Customer Support Representative to help clients choose and book cruises from home. You will assist with itineraries, options, and onboard amenities, and resolve inquiries to ensure a smooth booking experience.

No prior experience is required, though travel or customer service background is a plus. The role offers flexible remote work and travel perks with the award-winning team.

Qualifications

• No prior experience required, but customer service or travel industry experience is a plus.
• Basic computer skills and ability to learn booking software.

Responsibilities

• Plan and book clients' cruises, including accommodations, excursions, and transportation.
• Provide clients with information on cruise options, itineraries, and onboard amenities.
• Address customer inquiries, offer recommendations, and resolve issues during booking.
• Maintain relationships with cruise lines, suppliers, and clients to ensure satisfaction.

Skills

Travel passion

Customer service

Email proficiency

Basic computer skills

Tools

Booking software

CRM systems

Email clients

Job description

About Us: We are a reputable travel company dedicated to providing exceptional cruise experiences for clients. As a Remote Travel Customer Support Representative, you'll be responsible for helping clients select and book cruises based on their preferences, ensuring a smooth and seamless process from start to finish. This role offers flexibility with the opportunity to work from home.

• Plan and book clients' cruises, including accommodations, excursions, and transportation.
• Provide clients with detailed information on cruise options, itineraries, and onboard amenities.
• Address customer inquiries, offer recommendations, and resolve any issues that may arise during the booking process.
• Maintain strong relationships with cruise lines, suppliers, and clients to ensure continued satisfaction.
• Strong passion for travel and cruising.
• Basic computer skills required, with proficiency in using booking software and email.
• A customer-focused approach with the ability to manage client needs effectively.
• No prior experience required; however, experience in customer service or the travel industry is a plus.
• Flexible work schedule - the ability to work remotely.
• Travel perks and discounts to experience the destinations you promote.
• Work alongside an award-winning team dedicated to delivering top-tier customer service.