Travel Customer Support Representative

Destination Careers; West Virginia; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote work

Travel perks and discounts

Job summary

Destination Careers is seeking a Remote Travel Customer Support Representative to help clients plan and book cruises tailored to their preferences. You will work from home with a flexible schedule and support customers through the entire booking process.

You'll provide detailed cruise options, itineraries, and onboard amenities, answer inquiries, and maintain relationships with cruise lines and suppliers to ensure exceptional service.

Qualifications

• Experience in customer service is a plus but not required.
• Familiarity with travel bookings and itineraries helps.
• Strong written communication and responsiveness needed.

Responsibilities

• Plan and book clients' cruises, including accommodations and transportation.
• Provide detailed cruise information and answer inquiries.
• Assist with itineraries, onboard amenities, and supplier communications.
• Maintain relationships with cruise lines and clients to ensure satisfaction.
• Promote travel perks and discounts to clients.

Skills

Customer service

Travel industry knowledge

Booking software

Email proficiency

Remote work

Job description

About Us: We are a reputable travel company dedicated to providing exceptional cruise experiences for clients. As a Remote Travel Customer Support Representative, you'll be responsible for helping clients select and book cruises based on their preferences, ensuring a smooth and seamless process from start to finish. This role offers flexibility with the opportunity to work from home.

• Plan and book clients' cruises, including accommodations, excursions, and transportation.
• Provide clients with detailed information on cruise options, itineraries, and onboard amenities.
• Address customer inquiries, offer recommendations, and resolve any issues that may arise during the booking process.
• Maintain strong relationships with cruise lines, suppliers, and clients to ensure continued satisfaction.
• Strong passion for travel and cruising.
• Basic computer skills required, with proficiency in using booking software and email.
• A customer-focused approach with the ability to manage client needs effectively.
• No prior experience required; however, experience in customer service or the travel industry is a plus.
• Flexible work schedule - the ability to work remotely.
• Travel perks and discounts to experience the destinations you promote.
• Work alongside an award-winning team dedicated to delivering top-tier customer service.