Remote Travel Consultant — Corporate & Complex International

ADTRAV Travel Management; Bastrop (LA); Remoto; USD 36.000 - 39.000; Tempo pieno

Descrizione del lavoro

ADTRAV Travel Management is seeking Travel Consultants to manage all aspects of travel for our clients, including booking domestic and complex international itineraries via Sabre. You will handle calls and emails, provide travel expertise, and ensure accuracy while meeting KPIs.

You will work remotely with a focus on delivering excellent customer service across multiple channels, adhering to policies and deadlines, and maintaining up-to-date knowledge of travel regulations and industry codes.

Competenze

• High school diploma or equivalent required.
• At least 2 years of experience booking domestic and international travel; complex international a plus.
• Experience using a GDS System; Sabre required, Amadeus a plus.
• Highly knowledgeable of city, airline, hotel and car rental codes.
• Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
• Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
• Demonstrated experience learning and using technology and ability to use multiple applications and monitors at one time.
• Ability to consistently deliver excellent customer service, internally and externally.
• Experience with Microsoft Office suite (Outlook, Word, Excel).
• Excellent English written and verbal communication skills.
• Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Strong organizational and problem-solving abilities.
• Ability to communicate ideas and concepts clearly and concisely while also being open to receive feedback and direction as needed.
• Be able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
• Ability to work remotely and meet the company home-office requirements.
• Able to sit and work at a computer for extended periods of time without leaving the work area.
• Be able to successfully attend and pass new hire and department specific training.
• Able to maintain confidentiality of company and client information.
• Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some weekends and holidays as needed.
• Able to successfully pass a credit, criminal and/or employment reference background check.

Mansioni

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
• Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
• Maintain sufficient account knowledge to assist clients without delay.
• Check queues daily to ensure accuracy and that all issued tickets are complete.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Provide travel expertise to clients.
• Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
• Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.

Conoscenze

Excellent communication skills

Customer service oriented

Attention to detail

Multitasking

Time management

Formazione

High school diploma or equivalent

Strumenti

Sabre

Amadeus

Microsoft Office

GDS System

Descrizione del lavoro

ADTRAV Travel Management is seeking Travel Consultants to manage all aspects of travel for our clients, including booking domestic and complex international itineraries via Sabre. You will handle calls and emails, provide travel expertise, and ensure accuracy while meeting KPIs.

You will work remotely with a focus on delivering excellent customer service across multiple channels, adhering to policies and deadlines, and maintaining up-to-date knowledge of travel regulations and industry codes.