Remote Travel Concierge & Support Specialist

Network Travel Careers; Texas; À distance; USD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Training

Travel agent certification

Travel discounts

Online community

Résumé du poste

Network Travel Careers is seeking a Travel Support Specialist for a fully remote role based in the USA. The position offers flexible scheduling with part-time or full-time options, handling client inquiries, reservations, and travel-related questions with a focus on excellent service.

You will work in a fast-paced, remote environment, maintaining professional communication, using CRM tools, and staying updated on supplier policies.

Qualifications

• Prior experience in customer service or the travel industry is a plus (but not required).
• Strong communication skills and ability to work independently.
• Comfortable using online tools, booking portals, and CRM systems.

Responsabilités

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information about travel bookings, itineraries, and policies.
• Troubleshoot common client issues and escalate complex matters as needed.
• Maintain up-to-date knowledge of supplier systems, policies, and procedures.
• Follow up with clients to ensure satisfaction and post-booking support.

Connaissances

Customer service

Independent work

CRM familiarity

Outils

CRM systems

Description du poste

Network Travel Careers is seeking a Travel Support Specialist for a fully remote role based in the USA. The position offers flexible scheduling with part-time or full-time options, handling client inquiries, reservations, and travel-related questions with a focus on excellent service.

You will work in a fast-paced, remote environment, maintaining professional communication, using CRM tools, and staying updated on supplier policies.