Remote Travel Concierge & Support Specialist

Rudybtravel; Hartford (CT); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and industry-related discounts

Supportive team culture with ongoing training and development

Job summary

Rudybtravel is looking for a Remote Travel Customer Service Representative to support clients throughout their travel journey. This role provides customer service from booking to post-trip follow-up, ensuring personalized experiences. Key responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. The ideal candidate should have strong communication skills and a passion for travel. This position offers a completely remote environment with professional growth opportunities and access to travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Technology proficiency

Reliable and proactive

Genuine interest in travel

Job description

Rudybtravel is looking for a Remote Travel Customer Service Representative to support clients throughout their travel journey. This role provides customer service from booking to post-trip follow-up, ensuring personalized experiences. Key responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. The ideal candidate should have strong communication skills and a passion for travel. This position offers a completely remote environment with professional growth opportunities and access to travel perks.