Remote Travel Concierge & Support Specialist

Almaaventurera; Fort Lauderdale (FL); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote position

Training and onboarding

Travel-related perks

Industry discounts

Supportive remote team

Job summary

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will be the primary point of contact for travelers, handling inquiries before, during, and after trips to ensure a smooth experience.

Ideal candidates bring strong communication, customer service experience, and comfort working independently. You will learn booking platforms, provide destination information, and support itinerary changes,

Qualifications

• Excellent written and verbal communication.
• Experience in travel, hospitality, or support roles.
• Highly organized, dependable, and detail-oriented.
• Able to learn new systems and booking platforms quickly.
• Passionate about travel and client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication

Customer service

Organization

Independent work

System literacy

Travel enthusiasm

Job description

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will be the primary point of contact for travelers, handling inquiries before, during, and after trips to ensure a smooth experience.

Ideal candidates bring strong communication, customer service experience, and comfort working independently. You will learn booking platforms, provide destination information, and support itinerary changes,