Remote Travel Concierge & Support Specialist

Destination Knot; California (MO); Remote; USD 40,000 - 65,000; Part time

Benefits offered by this job

Full training and mentorship

Travel agent certification

Access to travel discounts

Online community and tools

Job summary

RemoteFetch is a fully remote travel company offering support for bookings, inquiries, and travel-related questions. This role focuses on delivering accurate information, troubleshooting issues, and maintaining traveler satisfaction in a flexible remote environment.

Ideal candidates are self-motivated, detail-oriented, and comfortable using CRM systems and booking portals. Opportunities for training, certification, and travel discounts are provided.

Qualifications

• 18+ and authorized to work in the United States
• Prior experience in customer service or travel industry is a plus (but not required)
• Strong communication skills and ability to work independently
• Comfortable using online tools, booking portals, and CRM systems
• Tech-savvy with a quiet, professional home workspace
• Passionate about helping others and delivering great service

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and elevate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Skills

Strong communication

Independent work

Tech-savvy

Empathy

Customer service mindset

Tools

CRM systems

Booking portals

Job description

RemoteFetch is a fully remote travel company offering support for bookings, inquiries, and travel-related questions. This role focuses on delivering accurate information, troubleshooting issues, and maintaining traveler satisfaction in a flexible remote environment.

Ideal candidates are self-motivated, detail-oriented, and comfortable using CRM systems and booking portals. Opportunities for training, certification, and travel discounts are provided.